Membership Coordinator

Primary Accountabilities

The Membership Coordinator is responsible for supporting the growth, engagement, retention, and overall satisfaction of members of the Kansas Dental Association. This position serves as a primary point of contact for member services and plays a key role in membership recruitment, database management, communications, event support, and member engagement initiatives.

Major Duties

• Membership Services & Engagement

• Serves as the primary contact for member inquiries and provide exceptional customer service to dentists, dental students, hygienists, and other members.
• Processes membership applications, renewals, reinstatements, and updates accurately and timely.
• Maintains member records and ensures data integrity within the association management system (AMS) or database (Fonteva/Salesforce).
• Affords assistance with implementation of membership recruitment and retention campaigns.
• Collaborates with outreach efforts to prospective and current members.
• Monitors membership trends and prepares membership reports and statistics.

• Communications

• Affords assistance in developing and distributing membership communications including emails, newsletters, welcome materials, and renewal notices.
• Affords assistance in supporting social media and website updates related to membership programs and benefits.
• Promotes member benefits, programs, and services.

• Event & Meeting Support

• Affords assistance with planning and coordination of member events and programs, dental school “lunch and learns” and other events as necessary.
• Affords assistance in coordinating membership-related activities at association meetings and events.
• Promotes onsite support for meetings and member engagement activities as needed.

• Administrative Support

• Prepares reports, correspondence, spreadsheets, and presentations.
• Maintains organized electronic and physical files.
• Affords assistance with dues billing, payment processing, and invoice tracking.
• Affords assistance with committees, task forces, and leadership groups related to membership initiatives.
• Performs other duties as assigned to support association operations.

Qualifications

• Associate’s or bachelor’s degree preferred; equivalent work experience considered.

• Familiarity with membership-based nonprofit organizations including relevant experience in membership services, customer service, or administrative coordination preferred.

• Experience with association membership database systems (AMS) (Fonteva and Salesforce), preferred.

• Strong organizational and multitasking skills with attention to detail.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite and database/CRM systems.

• Ability to maintain confidentiality and professionalism.

• Strong interpersonal skills with the ability to build positive relationships with members, volunteers, and staff.

• Ability to work independently and collaboratively in a team environment.

Physical Demands

• Ability to sit for extended periods of time.

• Ability to speak in-person or over the phone.

• Ability to read computer screens and mail for extended periods of time.

• Ability to unpack and move supplies up to twenty-five (25) pounds.

• Ability to drive an automobile.

Work Environment

• Primarily office-based with occasional travel for statewide meetings, conferences, and events.

• Occasional evening or weekend work may be required during major events or membership campaigns.

• Ability to manage multiple priorities in a fast-paced professional environment.

Additional Duties

• Additional duties and responsibilities may be added to this job description at any time.

• The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position.

• Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Benefits Package

• Eight paid holidays/year

• paid vacation and sick leave

• health insurance

• dental and vision benefit

• short term disability insurance

• life insurance

• retirement contribution and 401K match