Member Support Specialist I

About the role

Answers incoming calls and assists members with financial inquiries and transactions.

Responsibilities

• Answers member calls daily with emphasis on exceptional member service and accuracy of data input.
• Listens effectively to member requests and offers support to meet member’s needs appropriately and in a timely manner.
• Identifies opportunities to offer other credit union products and services.
• Maintains working knowledge of regulatory compliance related to member services and financial services area to include (but not limited to): BSA reporting requirements, OFAC, USA Patriot ACT, Red Flags, Regulation CC, Regulation D, Regulation E, Truth in Savings, Truth in Lending, Privacy, etc.
• Manages challenging situations efficiently, promptly, and professionally.
• Other job duties as assigned.

Requirements

• Minimum one year of call center experience preferred.
• Minimum one-year financial institution experience preferred.
• High school education or GED required.
• Ability to analyze data for equitable resolutions.
• Proficient with problem solving and critical thinking skills.
• Ability to work on-site at designated location.
• Ability to communicate with courtesy, tact, and diplomacy and model exemplary member service.
• Proficiency in Microsoft Office software applications.
• Must be bondable.

Ergonomic Considerations

• Must be able to sit for extended periods of time (6 to 7 hours per day).
• Must be able to use telephone equipment and accessories, view a computer screen, use a keyboard to enter information, and manipulate a mouse.
• Job includes some repetitive hand/wrist motions.
• Ability to operate office machinery.
• Ability to lift up to 25 pounds.

Benefits

• Annual Paid Time Off
• Quarterly Performance Review
• Annual Compensation Review
• Medical, Dental and Vision
  • Medical PPO plan
  • Dental PPO plan
  • Vision plan
• Employee Assistance Program (EAP)
• Retirement
  • 401k, Brazos Valley Schools Credit Union match of 100% up to 6% of your base income
• Income Replacement and Life Insurance – 100% Brazos Valley Schools Credit Union paid
• Short Term Disability
• Long Term Disability
• Life and Accidental Death & Dismemberment Insurance (AD&D)
• Voluntary Benefits
  • Additional Life Insurance for Employee and Dependents
  • Hospitalization Insurance
  • Critical Illness Insurance
  • Pre-Paid Legal
  • Identity Protection
• Other benefits offered that are not through payroll deduction
  • Ongoing Leadership Training and Development
  • Career Path and Succession Planning
  • Community Volunteer Opportunities
  • Employee Scholarships
  • AAA Discount
  • Discount tickets to events and travel