National Controls Support Specialist I

About the role

The National Controls Support Specialist I provides technical assistance over the phone to on-site field technicians and end users of AAON controls.

Responsibilities

• Answers and solves National support calls on AAON controls.
• Assists in testing and troubleshooting AAON digital controls.
• Performs job site startup and troubleshooting.
• Assists with both on-site and off-site training on AAON controls.
• Performs administrative duties associated with controls support position.
• Assists with training new National controls support personnel.
• Tests control boards that have come back from AAON as failed boards.

Requirements

• Associate's degree (A.A./A.S.) or equivalent from a two-year college or technical school, or higher education; or two to four years of related experience and/or training with one to three years of commercial HVAC experience; or equivalent combination of education and experience.
• Electrical Controls and Instrumentation Automation is a plus.

Skills

• Knowledge of mechanical, electrical, and refrigeration systems and equipment.
• Ability to analyze technical issues and develop effective solutions.
• Ability to read and interpret technical manuals, schematics, wiring diagrams, and related documentation.
• Strong verbal and written communication skills.
• Excellent customer service and relationship management skills.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with standard office technology and business software applications.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Willing to be on call.
• Experience with electronic/digital low voltage controls, multi-meter, Microsoft Suite, internet software, and contact management systems.

Work Environment

• Primarily performed in an office environment.
• Exposure to seasonal hot and cold temperatures, dust, noise, and industrial environments during site visits.
• Compliance with all company safety policies, procedures, and applicable regulations.
• Ability to lift up to 10 lbs.
• Occasional travel required to support field service activities and customer issue resolution.