Member Services / Front Desk Receptionist ( Cary & Raleigh Location )
Benefits
- Bonus based on performance
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
Job Duties & Responsibilities
KidStrong Member Service Receptionists are the support system of the Program Director when it comes to the center. Their responsibilities include:
- Building and maintaining relationships with KidStrong families to align with our core values and providing exceptional customer service.
- Welcomeing families as they enter the center.
- Aiding members with all administrative needs and requests.
- Enrolling new members interested in the program for a membership or trial class.
- Being the Trial champion! When a trial is in-house, your primary focus should be to close the sale.
- Overseeing center-level initiatives such as center maintenance, training, and brand consistency.
- Daily, weekly, and monthly cleaning and maintenance of the center with the team.
- Typical schedule includes 3 weekdays and 2 weekend shifts with specific hours dependent on the needs of the center and supporting the Program Director on their 2 consecutive days off. On these days, you will fully oversee member relations at the center.
- Weekday part-time schedule is from 3:00 PM to 7:45 PM.
- Weekend part-time schedule is from 8:30 AM to 2:30 PM.
- Assisting the Program Director with all center needs.
RESPONSIBILITIES
- CENTER OPERATIONS
- OUTBOUND CALLS
- BONUS
Skills/Qualifications
- A passion for working with children is non-negotiable!
- Comfortable speaking to parents/guardians regarding a variety of topics.
- Complete training through LearnUpon as required by the leadership team.
- Prior experience as a member services receptionist is a plus!
- Previous experience in management is preferred but not required.
- Practical work experience with Google and Microsoft platforms.
- Previous experience with systems and platforms such as GloFox, LearnUpon, Podium, HubSpot, and Google Sheets is preferred but not required.
- CPR certified not required but preferred. Can certify within 90 days of hire.
Bonus
- Eligible for membership sales bonus upon completion of training and probationary period.
Sphere of Interaction
This position will NOT have any direct reports. When the Program Director is off, the Member Service Receptionist will be responsible for center operations to a limited capacity. This position will also interact with Raleigh Territory leadership and KidStrong, Inc. HQ team members as needed.
DNA/COMPETENCIES
- High Standards
- Natural Leader
- Lets by Example
- Passionate
- Command Presence
- Teacher
- Professional
- Performer
- Mentor
- Planning/Organizing
- Oral Communication
- Written Communication
- Teamwork
- Coachable/Low Ego Mindset
Compensation
$15.00 - $18.00 per hour
Our People
- Want to work with great people
- Want personal and professional growth
- Want to make an impact
Franchise Information
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.
Application
(if you already have a resume on Indeed), Or apply here.