Front Desk Medical Receptionist (Colorado Springs)

About the role

The Aspire Front Office Medical Receptionist is a vital part of our clinical staff in our mission to cure patients who suffer from allergy and sinus problems. They will deliver a memorable experience for our patients with each interaction they have, ensuring patient comfort and satisfaction are top of mind.

Responsibilities

• Greeting, welcoming, and directing patients and visitors appropriately with a friendly demeanor.
• Reaching out to insurance providers to obtain CT authorizations.
• Collecting patient payments for outstanding balances and current appointments.
• Answering all incoming phone calls and providing accurate information & resources.
• Scheduling follow-up appointments through our scheduling software.
• Recording patient health information accurately into the EHR system which includes insurance information, demographic information, referral source, contact information, and PCP information.
• Being familiar with our Electronic Health Record (EHR) Practice Management Platform.
• Preparing and organizing patient paperwork for upcoming appointments.
• Scanning and attaching patient records or documents into their charts.
• Monitoring incoming pharmacy shipments to prepare for patient pick-up.
• Checking incoming mail and processes accordingly.
• Ensuring all of the end-of-day reports and logs are accurate and complete.
• Stocking the front desk, waiting room, and break room with the necessary supplies.
• Scheduling Drug Rep lunches if approved by the provider.
• Requesting Medical Records from outside providers.
• Aiding in coordinating allergen vial transfers.
• Must be willing to cross-train in medical assistant responsibilities to support full-cycle clinic operations.
• Medical assistant duties include, but are not limited to:
• Allergy injections.
• Taking patient vitals.
• Rooming patients.
• Reviewing Medical Assistant testing boards to ensure allergen accuracy.

Requirements

• 6+ months of front desk receptionist (preferably in the Healthcare industry).
• Highly prefer a Medical assistant background.
• Flexibility to travel within assigned region.
• PREFERRED EDUCATION AND EXPERIENCE: Medical Assistant Certificate, vocational nurse license or related experience.
• CURRENT CPR CERTIFICATION.
• MUST HAVE BASIC KNOWLEDGE OF MEDICAL TERMINOLOGY.
• MUST POSSESS EXCEPTIONAL CUSTOMER SERVICE SKILLS.
• MUST BE ABLE TO EFFECTIVELY AND CLEARLY COMMUNICATE WITH OTHERS TO EXCHANGE INFORMATION EFFECTIVELY.
• MUST BE ABLE TO MAINTAIN EFFECTIVE WORKING RELATIONSHIPS WITH PATIENTS, MEDICAL STAFF AND THE PUBLIC.
• MUST BE ABLE TO REACT CALMLY AND EFFECTIVELY IN A DIFFICULT OR EMERGENT SITUATION.
• REQUIRES MANUAL DEXTERY SUFFICIENT TO OPERATE A COMPUTER/KBDDYPER, CALCULATOR, TELEPHONE, COPIER AND FAX.
• REQUIRES THE ABILITY TO OPERATE A MOTOR VEHICLE TO TRAVEL BETWEEN CLINICS.

Benefits

• Medical, Dental and Vision Insurance.
• Generous Paid Time Off and 10 Paid Holidays.
• Free Allergy Testing and Discounted Treatments.
• 401(k) + Generous Employer Match.
• Gym Membership Discount.
• + More!

Contact Us

• Instagram: Aspire Allergy
• LinkedIn: Aspire Allergy & Sinus
• TikTok: Aspire Allergy