Receptionist/Front Desk

About the role

CHA Cambridge Hospital is seeking a temporary staff member to support their Surgery Administration department. This role offers flexible schedules, varied assignments, competitive pay, and health insurance.

Responsibilities

• Appointment Scheduling: Follows CHA appointment scheduling policies and protocols. Schedules new and follow-up appointments for patients within an appropriate time frame.

• Registration/Reception: Completes computer registration thoroughly and accurately according to protocol. Greets patients and visitors. Prepares appropriately for computer downtime.

• Telephone Reception: Answers telephones promptly and courteously. Directs all calls to appropriate staff and contacts providers as needed.

• Medical Records: Completes Request of Information form accurately and completely. Scans clinical information into EMR following Health Information guidelines.

• Quality/Care Team Responsibilities: Participates in team-based care and panel management. Performs patient inreach and outreach including but not limited to outreach phone calls, letters and appointment scheduling.

• General Responsibilities: Utilizes assistance from Interpretive Services when requested/appropriate. Documents appropriate patient interactions in the medical record. Assists with workflow for patient forms and paperwork. Assists patients with Mychart Activation. Assures accuracy and confidentiality of patient information by adhering to established confidentiality policy.

Qualifications

Education/Training: High School Diploma; some college preferred

Licensure: N/A

Certifications: N/A

Linguistic Capabilities: Knowledge of a second language preferred

Work Experience: Preferably one-year experience, preferably in a medical setting

Skills: Excellent customer service skills and telephone etiquette. Demonstrates effective communication skills. Excellent organizational skills. Ability to work independently or in teams. Ability to multitask in a fast-paced environment. Knowledge of Medical Terminology preferred. EPIC experience preferred

Physical Skills: Sufficient mobility to negotiate physical plant layout. Strength and endurance to work continuously for 4-5 hours at a time. Ability to enter data into computer up to 5 continuous hours. Ability to carry, push or lift equipment up to 20 lbs. Ability to respond to appropriately urgent patient care needs.

Working Conditions and Physical Environment: Fluorescent, incandescent and natural lighting. High volume of patient traffic. Close quartered and shared workspace. Potential exposure to blood, blood products, body fluids, electrical and chemical hazards.