Receptionist/Front Desk
About the role
Cambridge Health Alliance (CHA) is seeking a temporary staff member to support their outpatient units. This role offers flexible schedules, varied assignments, competitive pay, and health insurance.
Responsibilities
Appointment Scheduling: Follows CHA appointment scheduling policies and protocols. Follows special scheduling guidelines such as scheduling for procedures. Schedules new and follow-up appointments for patients within an appropriate time frame. Collects complete appointment information to identify patient and reason for appointment. Places reminder calls to patients as directed. Notifies patients of schedule/appointment changes in a timely manner.
Registration/Reception: Completes computer registration thoroughly and accurately according to protocol. Greets patients and visitors. Checks in patient for appointment upon arrival and verifies insurance coverage. Attaches and verifies referrals for upcoming scheduled appointments in EMR. Distributes appropriate screening forms and paperwork to patients. Routes patient billing questions to the appropriate department. Collects co-payments. Provides patients with accurate receipts and prepares co-payments for deposit. Assists patients with transportation needs. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse. Follows up on no show patients.
Telephone Reception: Answers telephones promptly and courteously. Clearly identifies proper name of site and self. Directs all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelines. Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse. Manages incoming calls by determining urgency before placing on hold. Maintains patient confidentiality at all times. Takes messages accurately and thoroughly utilizing established intake directions and routing guidelines.
Medical Records: Completes Request of Information form accurately and completely. Scans clinical information into EMR following Health Information guidelines. Participates in team-based care and panel management. Performs patient inreach and outreach including but not limited to outreach phone calls, letters and appointment scheduling. Documents all patient encounters thoroughly and accurately in the patient's medical record. Faxes or scans orders and referrals.
General Responsibilities: Utilizes assistance from Interpretive Services when requested/appropriate. Documents appropriate patient interactions in the medical record (i.e., brief encounters). Demonstrates CHA service standards. Distributes incoming correspondence, faxes and mail to appropriate person or department in a timely manner. Assists with workflow for patient forms and paperwork. Assists patients with Mychart Activation. Assures accuracy and confidentiality of patient information by adhering to established confidentiality policy. Adheres to position descriptions, policies, protocols, CHA Service Standards, regulatory agencies and procedures related to professional practice. Demonstrates understanding of his/her role in emergency codes. Completes required training and annual competencies. Performs other related duties as assigned or directed.
Qualifications
Education/Training: High School Diploma; some college preferred
Licensure: N/A
Certifications: N/A
Linguistic Capabilities: Knowledge of a second language preferred
Work Experience: Preferably one-year experience, preferably in a medical setting
Skills: Excellent customer service skills and telephone etiquette. Demonstrates effective communication skills. Excellent organizational skills. Ability to work independently or in teams. Ability to multitask in a fast-paced environment. Knowledge of Medical Terminology preferred. EPIC experience preferred
Physical Skills
Sufficient mobility to negotiate physical plant layout
Strength and endurance to work continuously for 4-5 hours at a time
Ability to enter data into computer up to 5 continuous hours
Ability to carry, push or lift equipment up to 20 lbs
Ability to respond to appropriately urgent patient care needs
Working Conditions and Physical Environment
Fluorescent, incandescent and natural lighting
High volume of patient traffic
Close quartered and shared workspace
Potential exposure to blood, blood products, body fluids, electrical and chemical hazards