Receptionist / Front Desk

About the role

As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.

Responsibilities

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment
• Aid in maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distribute all inter-office mail

Requirements

• Proven work experience as a receptionist, front desk representative, or similar role
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication skills
• Professional appearance and customer-focused attitude
• Able to multitask and manage time effectively
• Strong organizational skills and attention to detail

Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation (preferred)

Skills

• Excellent communication skills
• Customer service orientation
• Time management and organization skills

Benefits

• Compensation: $17.00 - $19.00 per hour, based on experience
• On Call Schedule, evening and weekend availability is preferred
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

Pay

Compensation: $17.00 - $19.00 per hour, based on experience

Schedule

On Call Schedule, evening and weekend availability is preferred