Member Service Representative I-On Site
Summary Of Primary Functions
Under supervision, responsible for promoting credit union products and services through telephone or in-person interactions. Provide member counseling on various credit union services, focusing on current promotions. Perform assigned member transactions as needed.
Requirements
- High school graduate or equivalent
- One to three years’ experience in a financial institution, with success in account opening, member service, loan processing, and funding
- Advanced knowledge of credit union products and services
- Ability to manage workflow under minimal supervision
- Effective organizational and communication skills, emphasizing professionalism and high-quality member service
- Working knowledge of Microsoft Word
- Advanced knowledge of the credit union’s core system
Benefits
- Medical
- Dental
- Vision
- Disability and life insurance
- 401(k)-profit sharing plan with employer matching
Pay
Compensation and job title are commensurate with experience and may fall under the following pay ranges:
- MSR I - $23.07/hr to $25.00/hr
- MSR II - $25.87/hr to $27.00/hr
About the Role
Come join our team of diverse and creative individuals dedicated to serving our members and fostering a culture of inclusion and camaraderie.
Schedule
Depending on location and branch volume, may be required to support other departments up to 75% of the time, including but not limited to inbound and outbound member service phone calls.
Qualifications
Must have a working knowledge of Microsoft Word and advanced knowledge of the credit union’s core system.
Skills
Requires strong interpersonal and communication skills, ability to manage workflow independently, and proficiency in Microsoft Word and the credit union’s core system.
Benefits
- Medical
- Dental
- Vision
- Disability and life insurance
- 401(k)-profit sharing plan with employer matching
Pay
Compensation and job title are commensurate with experience and may fall under the following pay ranges:
- MSR I - $23.07/hr to $25.00/hr
- MSR II - $25.87/hr to $27.00/hr