Member Service Representative 1 - Ormond Beach

What Makes You a Great Fit

• A strong desire to serve others and help them improve their financial lives.
• Excellent communication skills and a professional, positive attitude.
• Comfortable handling cash and working with technology in a fast-paced environment.
• Detail-oriented with strong problem-solving skills and a willingness to learn.
• Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

Your Role

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
• Absorb and escalate as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.

About FAIRWINDS Credit Union

• Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free.
• Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!

Rewards

• Enjoy 11 paid holidays and generous paid time off to recharge and reset.
• Build your future with a 6% 401(k) match.
• Eligible to receive a $700 annual contribution to your Health Savings Account.
• Stay covered with medical, dental, vision, disability, and life insurance.
• Grow your career through leadership development, tuition assistance, and advancement opportunities.
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program.