Member Service Representative 1 - Ormand Beach

About the role

Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
Aid members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
Maintain balancing standards and operational compliance for all transactions.
Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
Maintain the appearance and organization of your teller station and the branch environment.
Participate in individual and team coaching sessions to build product knowledge and improve member service skills.

Responsibilities

• Welcoming members with a friendly and professional attitude
• Performing routine teller transactions accurately and efficiently
• Educating members on FAIRWINDS products and services
• Aiding members with account-related inquiries and resolving issues
• Maintaining branch appearance and operational compliance
• Identifying member needs and referring them to appropriate teammates
• Attending coaching sessions to enhance product knowledge and service skills

Requirements

• A strong desire to serve others and help them improve their financial lives
• Excellent communication skills and a professional, positive attitude
• Comfortable handling cash and working with technology in a fast-paced environment
• Detail-oriented with strong problem-solving skills and a willingness to learn
• Previous customer service, retail, or cash handling experience is a plus, but not required; training will be provided to the right candidate with the right attitude

Qualifications

• High school diploma or equivalent
• Ability to work flexible hours, including weekends and evenings
• Basic computer skills, including proficiency with Microsoft Office

Skills

• Customer service skills
• Basic computer skills
• Attention to detail
• Problem-solving abilities

Benefits

Enjoy 11 paid holidays and generous paid time off to recharge and reset
Build your future with a 6% 401(k) match
Receive a $700 annual contribution to your Health Savings Account
Access our comprehensive maternity leave program to support growing families
Stay covered with medical, dental, vision, disability, and life insurance
Grow your career through leadership development, tuition assistance, and advancement opportunities
Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program

Pay

$18.00 per hour, with the opportunity to earn $19.00 per hour within your first year!

Schedule

Flexible schedule, including weekends and evenings