Member Service Representative

About the role

Corning Credit Union is seeking full-time Member Service Representatives to join their team in the Corning, NY market. They are one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide.

Responsibilities

• Maintain appropriate knowledge of core systems and CCUs products and services
• Present and explain beneficial products to members and assist in meeting their financial needs
• Utilize solid cash handling skills and procedural knowledge to effectively perform a variety of teller transactions
• Answer questions and resolve problems for members by leveraging effective listening and quality service skills
• Perform file maintenance and account changes
• Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
• Absorb responsibility for other projects or duties as required or assigned

Requirements

• The desire to make serving others a career
• Strong communication skills
• Exceptional attention to detail
• Confidence in promoting appropriate products and services
• Able to work effectively within a fast-paced environment
• Technical aptitude and experience with Microsoft programs
• Basic math skills
• Cash handling and customer service experience is preferred
• Flexibility to work in any of their Chemung and Steuben County branches is required

Qualifications

• An Associate degree or other form of secondary education is preferred, commensurate work experience will also be considered
• A high school diploma or GED is required

Skills

• The ability to read and comprehend moderate to advanced instructions and correspondence
• The ability to write moderate to advanced correspondence within professional etiquette standards
• The ability to effectively present information in one-on-one and small group situations

Benefits

Corning Credit Union offers a competitive base salary and annual bonus plan along with an exceptional benefits package.

Pay

$19.00 - $22.00

Schedule

Full Time Regular