Member Service Representative 1

At OURCU, we believe great service starts with people who genuinely care. We're looking for a Member Service Representative I to join our Mountain View Branch in Shelton, WA. Whether you're beginning a career in financial services or bringing customer service experience from another industry, you'll find opportunities to learn, grow, and build a rewarding career with OURCU.

About the role

As a Member Service Representative I, you will be one of the first people our members interact with. You will help them confidently manage their everyday financial needs while creating a welcoming and positive experience. From processing deposits, withdrawals, and loan payments to answering account questions and sharing products and services that fit members' needs, you will help bring OURCU's People Helping People philosophy to life.

Responsibilities

• Provide professional, efficient, and accurate teller services, including deposits, withdrawals, loan payments, cashier's checks, and cash advances.
• Balance your cash drawer daily and resolve discrepancies promptly and accurately.
• Assist members with account questions, account maintenance, and service requests.
• Promote and explain OURCU products and services that best meet members' financial needs, using a member-first approach.
• Demonstrate sound judgment and problem-solving skills while maintaining accuracy and efficiency.
• Maintain a high level of confidentiality, security, and professionalism.
• Collaborate with teammates to keep branch operations running smoothly while supporting one another throughout the day.
• Help create a welcoming branch environment where every member feels valued and every teammate feels supported.

Qualifications

• High school diploma or GED required.
• Six months to two years of customer or member service experience.
• Cash handling experience is preferred.
• Excellent communication, math, problem-solving, and interpersonal skills.
• Proficiency with computers, Microsoft Word and Excel, and standard office equipment.
• Professional attitude and conduct.
• Ability to multitask while maintaining accuracy in a fast-paced environment.
• Bilingual skills are a plus.

Skills

• Enjoy helping people and creating positive member experiences.
• Bring a positive, helpful, and supportive attitude to work every day.
• Take initiative and have a can-do attitude.
• Quick learner who adapts well to new systems, procedures, and responsibilities.
• Strong problem-solving skills and enjoy finding solutions for members and teammates.
• Dependable and reliable.
• Excellent attention to detail and take pride in accuracy and organization.
• Communicate professionally with empathy, patience, and respect.
• Thrive in a collaborative team environment where everyone works together to achieve shared goals.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life and long-term disability insurance.
• 401(k) plan with generous OURCU contributions.
• Paid time off including vacation, sick leave, and 12 paid holidays each year.
• Professional development support, tuition assistance, and career growth opportunities.
• Free Employee Assistance Program.
• Gym reimbursement.
• Discounted VISA rates and enhanced checking accounts.
• Employee-led engagement committees.

Pay

Target starting pay: $17.68 to $22.00 per hour, depending on experience and qualifications.

Schedule

This is a full-time, in-person role based at our Mountain View Branch in Shelton, WA. The schedule is Monday through Friday: 8:45 a.m. – 5:45 p.m. (Fridays until 6:15 p.m.).