Member Service Representative

Member Service Representatives (MSRs) are the friendly faces of IU Credit Union within the communities we serve. They build relationships by delivering an outstanding member experience, handling transactions accurately, and identifying needs to connect members with the right solutions. This role thrives on creating positive, in-person interactions where every conversation is an opportunity to make a difference. A Typical Day Greeting members by name and creating a welcoming experienceProcessing financial transactions such as deposits, withdrawals, loan payments, and check cashing while maintaining an accurate cash drawerAnswering member questions and providing information on accounts, services, and productsResearching and resolving account issues with professionalism, empathy, and patienceActively listen to identify member needs and recommending products or services that provide meaningful value Remaining vigilant for fraudulent activity on accounts Keys to Success Delivering accurate and timely service in every transactionBuilding trust with members through positive and caring communicationStaying organized and detail-oriented in a fast-paced environmentMaintaining professional knowledge and skill set to confidently support members Requirements One or more years of customer service experienceHigh school diploma or equivalentWorking directly with members in a face-to-face environmentAvailability to work onsite Monday to Thursday 8:45am – 5:15pm, Friday 8:45am - 5:45pm, and every other Saturday 8:45am - 1:15pmAbility to learn and adapt to new information and technology platforms Who We Are At IU Credit Union, we find meaning in our work as we witness the positive impact our efforts have on our members’ lives. Our caring culture transcends the organization and is an inherent aspect of how we operate. We have genuine concern for our members and for one another, fostering a sense of belonging and support. Through various community outreach programs, volunteering initiatives, and partnerships with local organizations, our Credit Union team participates in building a stronger community that extends our impact beyond financial transactions. We are honored to be named one of the Best Places to Work in Indiana. We hire individuals with a broad range of backgrounds and experiences and invest in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. A career at IU Credit Union can provide many different paths for you to learn, grow, and make a difference. Powered by ExactHire: 205161