Member Service Associate 1 (57030) → Member Service Associate (Full-Time)

Role Overview

The Member Service Associate (MSA) provides financial transaction services, including receiving and paying out money, verifying checks, and maintaining accurate records. They welcome visitors, assist members with deposits, withdrawals, and other transactions, and promote relevant products and services.

Responsibilities

• Handling cash and check transactions
• Balancing cash drawers
• Entering member transactions into systems
• Researching member inquiries
• Processing various financial services like money orders and loan payments
• Assisting with administrative tasks
• Using specialized equipment to facilitate member transactions

Qualifications & Skills

• Dependability
• Strong job knowledge
• Adaptability
• Effective communication
• Teamwork
• Attention to quality
• Organizational skills
• Sales and service orientation
• Ability to learn new skills
• Ability to respond to member needs promptly
• Ability to work efficiently in a team environment

This position does not include supervisory responsibilities and emphasizes excellent customer service, accuracy, and operational efficiency.