Member Contact Center Rep I
About Gesa
Gesa Credit Union is dedicated to empowering its communities through its passionate and diverse team. Members benefit from a range of services and products, supported by a culture of excellence and mutual support.
Role Summary
The Member Contact Center Representative plays a crucial role in enhancing member satisfaction and loyalty by providing exceptional service, resolving issues, and fostering long-term relationships.
What You Will Be Doing
- Provide exceptional service to promote deep and lasting member relationships.
- Answer general inquiries and perform account maintenance via phone or email channels.
- Maintain knowledge of credit union policies, procedures, and regulations.
- Communicate effectively with members and team members through various channels.
About You
- Ability to organize and prioritize multiple tasks.
- Resolves requests with a sense of urgency and escalates timely.
- Promotes and participates in a cohesive team environment.
- Effectively communicates ideas and information, both verbally and in writing.
- Takes ownership and acts proactively to solve member concerns.
- Utilizes tools and resources to solve complex inquiries.
- Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations.
- Analyzes information and recommends achievable process improvements.
- Excellent customer service and interpersonal skills.
- Member-centric with a friendly, professional demeanor.
Qualifications
- Minimum of a high school diploma; some college work preferred; degree highly desirable.
- Minimum of one (1) year experience in a contact center environment.
- Minimum of (1) year in a credit union or financial institution.
- Some travel may be required to complete training or fulfill duties.
- Courtesy, tact, and diplomacy with current and potential members, peers, and staff.
- Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.
- Familiarity and comfort with online systems and other technology.
Benefits
- Competitive Pay
- Medical, Dental, Vision, and Life Insurance
- 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- Paid Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs
Salary Range:
- Richland, WA: $17.13 - $25.99
- Spokane, WA: $17.13 - $25.99
- Lynnwood, WA: $17.13 - $29.53
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.