Contact Center Rep I

Who We're Looking For

The ideal candidate will be:

• A clear, confident communicator with excellent phone etiquette who thrives in a fast-paced, service-focused environment.
• A problem-solver with previous customer service experience (call center or financial institution experience preferred).
• A dependable, detail-oriented team player who can multitask, follow procedures, and consistently deliver an exceptional member experience.

What You'll Be Doing

• Serving as the first point of contact for members: answering and resolving inquiries, performing account maintenance, and providing accurate information on products and services.
• Identifying and preventing fraud, documenting cases, verifying member identities, and ensuring full compliance with credit union policies and regulatory requirements.
• Opening new accounts, cross-selling products, meeting performance goals, and collaborating with supervisors and team members to ensure smooth operations and high-quality service.

Why Join Us

Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services but fostering meaningful relationships that enhance the overall well-being of our members and communities.

Benefits

• Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

Pay

$18.35 - $22.94

Schedule

Not specified

Qualifications

• Education: A high school diploma or equivalent
• Experience: Previous experience in a customer or member service role is required. Previous experience in a call center environment or for a financial institution is preferred.
• Skills: Excellent phone skills/etiquette and ability to communicate clearly and effectively over the phone. Strong problem-solving abilities. Ability to work in a fast-paced environment and handle high call volume. Basic computer knowledge.

Physical Requirements

• This position requires sitting for long periods of time utilizing a phone headset and working primarily at a workstation or desk in an open office environment.
• Daily tasks include extensive use of the phone and computer, performing standard keyboard functions, requiring repeated motion.
• Some light lifting and carrying of large paper files.
• Equipment is available and recommended for use of transporting large quantities of files to and from various locations.

Equal Opportunity Employer

Heritage Family Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.