Member Consultant II
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. Prefer few substantive sections over many thin ones.
We need to extract content: The posting includes:
- Intro paragraph about BECU, people helping people, etc. That's about the organization, maybe "About the role"? Actually "About This Role & Pod Expectations" is a heading in posting. We can treat that as "About the role". Should we include that? Yes.
- Pay range: "PAY RANGE The Target Pay Range for this position is $26.00 - $32.12 hourly." Also later: "Compensation Transparency We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness: Member Consultant: $26.00 – $28.00 per hour Offers are often made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint."
Thus we have pay info.
- Benefits: list: "401(k) Company Match (up to 3%)4% annual contribution to your 401(k) by BECUMedical, Dental and Vision (family contributions as well)PTO Program + Exchange ProgramTuition Reimbursement ProgramBECU Cares volunteer time off + donation match". Also later "Community time off: This could mean paid time off specifically designated for volunteering or participating in community service activities." and "Work-life balance: Policies and practices that support employees in balancing their professional responsibilities with personal activities and commitments." Also "Assisting the community with financial wellness: This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources." (duplicate). So benefits include those.
- Schedule: "Training Schedule 12 weeks, Monday–FridayVariable shifts between 8:00 AM – 6:30 PM Post-Training Schedule Variable shifts between Monday–Friday: 8:00 AM – 6:30 PMUp to 3 Saturdays per month: 8:30 AM – 1:30 PM". Also "Flexibility Required: Schedules are typically given 30 days in advance but you may be asked to adapt to varying schedules and branch assignments based on business needs". Also "Rotation Required: You’ll work across all POD branches for up to your first year or more - this is a core expectation of the role". Also "One-Year Commitment: All Retail new hires are expected to remain in this role, POD, and schedule for a minimum of one year before pursuing other opportunities within BECU". Also "Travel Required: The ability to commute between branches & training location is required". Also "Training: Training will include travel to the Tukwila Financial Center". Also "Location support based on business needs". Also "Pod Branches: Downtown Bellevue/Eastside Financial Center/Redmond/Sammamish". So schedule section could include shift times, rotation, travel, etc.
- Responsibilities: "WHAT YOU’LL DO: Exceptional Member Experience and Sales Consultation: Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts. Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled. Assisting the community with financial wellness: This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources."
Also earlier: "IMPACT YOU’LL MAKE: As a Member Consultant II, you will play a key role in delivering a seamless and high-quality member experience. Your expertise in BECU’s products will allow you to identify, diagnose, and address members’ consumer financial needs and refer them to specialized services when necessary. You will serve as a subject matter expert, resolving our members' needs and providing expertise in specialized financial services."
Thus responsibilities.
- Qualifications: "QUALIFICATIONS: Minimum Qualifications: Bachelor’s Degree or equivalent related experience Minimum two years of experience in a sales-oriented, financial, or retail environment Desired Qualifications: One year of experience in a financial institutionSpanish language fluency highly desirableThorough understanding of the sales process and ability to manage a sales pipeline efficiently Strong proficiency and comfort level with learning new systems and programs; with the ability to navigate multiple systems simultaneously Ability to successfully complete 12-week in-house training program after hire Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered. Proficient verbal and written communication skills to enable daily communication with Members Problem resolution, negotiating, organization, multi-tasking and peer coaching skills Ability to work flexible shifts"
Also earlier: "You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities." That's more about culture, maybe not qualifications.
- Skills: Could be derived from qualifications: "Problem resolution, negotiating, organization, multi-tasking and peer coaching skills". Also "Strong proficiency and comfort level with learning new systems and programs; with the ability to navigate multiple systems simultaneously". Also "Thorough understanding of the sales process and ability to manage a sales pipeline efficiently". Also "Proficient verbal and written communication skills". Also "Ability to work flexible shifts". Could be a Skills section.
But we need to prefer few substantive sections over many thin ones. So maybe combine Qualifications and Skills into one "Qualifications & Skills" section? However the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests we can have separate sections but we should avoid thin ones. We can decide to include About the role, Responsibilities, Qualifications (including skills), Benefits, Pay, Schedule. That's six sections. Could be okay.
We must not repeat job title as heading. The job title is "Member Consultant II". Not used.
We must not include boilerplate: EEO statement, etc. Remove duplicated lines.
We must preserve all substantive information. So we need to include all details from the posting, but we can combine similar points.
Let's extract substantive content:
**About the role / About This Role & Pod Expectations**:
- Role is part of a pod (group of nearby branches) within BECU’s East District.
- Pod Branches: Downtown Bellevue/Eastside Financial Center/Redmond/Sammamish.
- Location support based on business needs.
- Rotation Required: You’ll work across all POD branches for up to your first year or more - core expectation.
- One-Year Commitment: All Retail new hires expected to remain in this role, POD, and schedule for minimum one year before pursuing other opportunities within BECU.
- Training: Training will include travel to the Tukwila Financial Center.
- Travel Required: Ability to commute between branches & training location required.
- Flexibility Required: Schedules typically given 30 days in advance but may be asked to adapt to varying schedules and branch assignments based on business needs.
Also earlier: "When you join our team, you become part of a purpose-driven organization where your work makes a real difference." That's more about organization; could be included in About the role.
**Responsibilities / Impact You’ll Make / What You’ll Do**:
- Play a key role in delivering a seamless and high-quality member experience.
- Expertise in BECU’s products allows you to identify, diagnose, and address members’ consumer financial needs and refer them to specialized services when necessary.
- Serve as a subject matter expert, resolving members' needs and providing expertise in specialized financial services.
- Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
- Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled.
- Assisting the community with financial wellness: could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources.
- Community time off: paid time off specifically designated for volunteering or participating in community service activities.
- Work-life balance: policies and practices that support employees in balancing professional responsibilities with personal activities and commitments.
**Qualifications**:
- Minimum Qualifications:
- Bachelor’s Degree or equivalent related experience.
- Minimum two years of experience in a sales-oriented, financial, or retail environment.
- Desired Qualifications:
- One year of experience in a financial institution.
- Spanish language fluency highly desirable.
- Thorough understanding of the sales process and ability to manage a sales pipeline efficiently.
- Strong proficiency and comfort level with learning new systems and programs; ability to navigate multiple systems simultaneously.
- Ability to successfully complete 12-week in-house training program after hire.
- Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions.
- Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered.
- Proficient verbal and written communication skills to enable daily communication with Members.
- Problem resolution, negotiating, organization, multi-tasking and peer coaching skills.
- Ability to work flexible shifts.
**Skills** (could be extracted from qualifications but we can combine). However we might keep Qualifications only and not separate Skills to avoid thin section.
**Benefits**:
- 401(k) Company Match (up to 3%)
- 4% annual contribution to your 401(k) by BECU
- Medical, Dental and Vision (family contributions as well)
- PTO Program + Exchange Program
- Tuition Reimbursement Program
- BECU Cares volunteer time off + donation match
- Community time off (paid time off for volunteering/community service)
- Work-life balance policies supporting balance of professional and personal activities.
**Pay**:
- Target Pay Range: $26.00 - $32.12 hourly.
- Compensation Transparency: Member Consultant: $26.00 – $28.00 per hour.
- Offers often made within this range, considering experience, skills, alignment with internal team compensation.
- Starting pay typically does not exceed the range midpoint.
**Schedule**:
- Training Schedule: 12 weeks, Monday–Friday, variable shifts between 8:00 AM – 6:30 PM.
- Post-Training Schedule: Variable shifts Monday–Friday: 8:00 AM – 6:30 PM; up to 3 Saturdays per month: 8:30 AM – 1:30 PM.
- Flexibility: Schedules typically given 30 days in advance but may adapt to varying schedules and branch assignments based on business needs.
- Rotation: Work across all POD branches for up to first year or more.
- One-Year Commitment: Remain in role, POD, schedule for minimum one year before pursuing other opportunities.
- Travel Required: Ability to commute between branches & training location.
- Training includes travel to Tukwila Financial Center.
We need to ensure we don't include filler like "commensurate with experience". Not present.
We
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. Prefer few substantive sections over many thin ones. We need to extract content: The posting includes: - Intro paragraph about BECU, people helping people, etc. That's about the organization, maybe "About the role"? Actually "About This Role & Pod Expectations" is a heading in posting. We can treat that as "About the role". Should we include that? Yes. - Pay range: "PAY RANGE The Target Pay Range for this position is $26.00 - $32.12 hourly." Also later: "Compensation Transparency We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness: Member Consultant: $26.00 – $28.00 per hour Offers are often made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint." Thus we have pay info. - Benefits: list: "401(k) Company Match (up to 3%)4% annual contribution to your 401(k) by BECUMedical, Dental and Vision (family contributions as well)PTO Program + Exchange ProgramTuition Reimbursement ProgramBECU Cares volunteer time off + donation match". Also later "Community time off: This could mean paid time off specifically designated for volunteering or participating in community service activities." and "Work-life balance: Policies and practices that support employees in balancing their professional responsibilities with personal activities and commitments." Also "Assisting the community with financial wellness: This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources." (duplicate). So benefits include those. - Schedule: "Training Schedule 12 weeks, Monday–FridayVariable shifts between 8:00 AM – 6:30 PM Post-Training Schedule Variable shifts between Monday–Friday: 8:00 AM – 6:30 PMUp to 3 Saturdays per month: 8:30 AM – 1:30 PM". Also "Flexibility Required: Schedules are typically given 30 days in advance but you may be asked to adapt to varying schedules and branch assignments based on business needs". Also "Rotation Required: You’ll work across all POD branches for up to your first year or more - this is a core expectation of the role". Also "One-Year Commitment: All Retail new hires are expected to remain in this role, POD, and schedule for a minimum of one year before pursuing other opportunities within BECU". Also "Travel Required: The ability to commute between branches & training location is required". Also "Training: Training will include travel to the Tukwila Financial Center". Also "Location support based on business needs". Also "Pod Branches: Downtown Bellevue/Eastside Financial Center/Redmond/Sammamish". So schedule section could include shift times, rotation, travel, etc. - Responsibilities: "WHAT YOU’LL DO: Exceptional Member Experience and Sales Consultation: Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts. Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled. Assisting the community with financial wellness: This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources." Also earlier: "IMPACT YOU’LL MAKE: As a Member Consultant II, you will play a key role in delivering a seamless and high-quality member experience. Your expertise in BECU’s products will allow you to identify, diagnose, and address members’ consumer financial needs and refer them to specialized services when necessary. You will serve as a subject matter expert, resolving our members' needs and providing expertise in specialized financial services." Thus responsibilities. - Qualifications: "QUALIFICATIONS: Minimum Qualifications: Bachelor’s Degree or equivalent related experience Minimum two years of experience in a sales-oriented, financial, or retail environment Desired Qualifications: One year of experience in a financial institutionSpanish language fluency highly desirableThorough understanding of the sales process and ability to manage a sales pipeline efficiently Strong proficiency and comfort level with learning new systems and programs; with the ability to navigate multiple systems simultaneously Ability to successfully complete 12-week in-house training program after hire Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered. Proficient verbal and written communication skills to enable daily communication with Members Problem resolution, negotiating, organization, multi-tasking and peer coaching skills Ability to work flexible shifts" Also earlier: "You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities." That's more about culture, maybe not qualifications. - Skills: Could be derived from qualifications: "Problem resolution, negotiating, organization, multi-tasking and peer coaching skills". Also "Strong proficiency and comfort level with learning new systems and programs; with the ability to navigate multiple systems simultaneously". Also "Thorough understanding of the sales process and ability to manage a sales pipeline efficiently". Also "Proficient verbal and written communication skills". Also "Ability to work flexible shifts". Could be a Skills section. But we need to prefer few substantive sections over many thin ones. So maybe combine Qualifications and Skills into one "Qualifications & Skills" section? However the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests we can have separate sections but we should avoid thin ones. We can decide to include About the role, Responsibilities, Qualifications (including skills), Benefits, Pay, Schedule. That's six sections. Could be okay. We must not repeat job title as heading. The job title is "Member Consultant II". Not used. We must not include boilerplate: EEO statement, etc. Remove duplicated lines. We must preserve all substantive information. So we need to include all details from the posting, but we can combine similar points. Let's extract substantive content: **About the role / About This Role & Pod Expectations**: - Role is part of a pod (group of nearby branches) within BECU’s East District. - Pod Branches: Downtown Bellevue/Eastside Financial Center/Redmond/Sammamish. - Location support based on business needs. - Rotation Required: You’ll work across all POD branches for up to your first year or more - core expectation. - One-Year Commitment: All Retail new hires expected to remain in this role, POD, and schedule for minimum one year before pursuing other opportunities within BECU. - Training: Training will include travel to the Tukwila Financial Center. - Travel Required: Ability to commute between branches & training location required. - Flexibility Required: Schedules typically given 30 days in advance but may be asked to adapt to varying schedules and branch assignments based on business needs. Also earlier: "When you join our team, you become part of a purpose-driven organization where your work makes a real difference." That's more about organization; could be included in About the role. **Responsibilities / Impact You’ll Make / What You’ll Do**: - Play a key role in delivering a seamless and high-quality member experience. - Expertise in BECU’s products allows you to identify, diagnose, and address members’ consumer financial needs and refer them to specialized services when necessary. - Serve as a subject matter expert, resolving members' needs and providing expertise in specialized financial services. - Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts. - Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled. - Assisting the community with financial wellness: could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources. - Community time off: paid time off specifically designated for volunteering or participating in community service activities. - Work-life balance: policies and practices that support employees in balancing professional responsibilities with personal activities and commitments. **Qualifications**: - Minimum Qualifications: - Bachelor’s Degree or equivalent related experience. - Minimum two years of experience in a sales-oriented, financial, or retail environment. - Desired Qualifications: - One year of experience in a financial institution. - Spanish language fluency highly desirable. - Thorough understanding of the sales process and ability to manage a sales pipeline efficiently. - Strong proficiency and comfort level with learning new systems and programs; ability to navigate multiple systems simultaneously. - Ability to successfully complete 12-week in-house training program after hire. - Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions. - Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered. - Proficient verbal and written communication skills to enable daily communication with Members. - Problem resolution, negotiating, organization, multi-tasking and peer coaching skills. - Ability to work flexible shifts. **Skills** (could be extracted from qualifications but we can combine). However we might keep Qualifications only and not separate Skills to avoid thin section. **Benefits**: - 401(k) Company Match (up to 3%) - 4% annual contribution to your 401(k) by BECU - Medical, Dental and Vision (family contributions as well) - PTO Program + Exchange Program - Tuition Reimbursement Program - BECU Cares volunteer time off + donation match - Community time off (paid time off for volunteering/community service) - Work-life balance policies supporting balance of professional and personal activities. **Pay**: - Target Pay Range: $26.00 - $32.12 hourly. - Compensation Transparency: Member Consultant: $26.00 – $28.00 per hour. - Offers often made within this range, considering experience, skills, alignment with internal team compensation. - Starting pay typically does not exceed the range midpoint. **Schedule**: - Training Schedule: 12 weeks, Monday–Friday, variable shifts between 8:00 AM – 6:30 PM. - Post-Training Schedule: Variable shifts Monday–Friday: 8:00 AM – 6:30 PM; up to 3 Saturdays per month: 8:30 AM – 1:30 PM. - Flexibility: Schedules typically given 30 days in advance but may adapt to varying schedules and branch assignments based on business needs. - Rotation: Work across all POD branches for up to first year or more. - One-Year Commitment: Remain in role, POD, schedule for minimum one year before pursuing other opportunities. - Travel Required: Ability to commute between branches & training location. - Training includes travel to Tukwila Financial Center. We need to ensure we don't include filler like "commensurate with experience". Not present. We