Member Consultant II
BECU · Liberty Lake, WA · 3 wk ago
Consulting$26–$32.12/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content.
We need to extract content from the posting.
First, remove boilerplate: EEO statement, hashtags, etc. Also remove navigation, cookie, legal, etc. Also remove duplicated lines.
We need to preserve all substantive info.
Let's parse the posting.
Content:
- Intro paragraph: "Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities."
- Then "PAY RANGE The Target Pay Range for this position is $26.00 - $32.12 hourly."
- Then "BENEFITS – Because People Helping People Starts With Supporting You 401(k) Company Match (up to 3%)4% annual contribution to your 401(k) by BECUMedical, Dental and Vision (family contributions as well)PTO Program + Exchange ProgramTuition Reimbursement ProgramBECU Cares volunteer time off + donation match"
Note formatting: there are missing spaces. We'll need to parse.
- Then "IMPACT YOU’LL MAKE: As a Member Consultant II, you will play a key role in delivering a seamless and high-quality member experience. Your expertise in BECU’s products will allow you to identify, diagnose, and address members’ consumer financial needs and refer them to specialized services when necessary. You will serve as a subject matter expert, resolving our members' needs and providing expertise in specialized financial services."
- Then "Compensation Transparency We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness: Member Consultant: $26.00 – $28.00 per hour Offers are often made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint."
- Then "About This Role & Pod Expectations This role is part of a pod (a group of nearby branches) within BECU’s East District. Additional details provided if moved forward in the hiring process. Pod Branches: Spokane Division/North Spokane/Spokane Valley, South Hill/Liberty LakeLocation support based on business needsRotation Required: You’ll work across all POD branches for up to your first year or more - this is a core expectation of the roleOne-Year Commitment: All Retail new hires are expected to remain in this role, POD, and schedule for a minimum of one year before pursuing other opportunities within BECUTraining: Training will include travel to the Tukwila Financial CenterTravel Required: The ability to commute between branches & training location is requiredFlexibility Required: Schedules are typically given 30 days in advance but you may be asked to adapt to varying schedules and branch assignments based on business needs Training Schedule 12 weeks, Monday–FridayVariable shifts between 8:00 AM – 6:30 PM Post-Training Schedule Variable shifts between Monday–Friday: 8:00 AM – 6:30 PMUp to 3 Saturdays per month: 8:30 AM – 1:30 PM"
- Then "WHAT YOU’LL DO: Exceptional Member Experience and Sales Consultation: Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts. Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled. Assisting the community with financial wellness: This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources. What You’ll Gain Community time off: This could mean paid time off specifically designated for volunteering or participating in community service activities. Work-life balance: Policies and practices that support employees in balancing their professional responsibilities with personal activities and commitments. Assisting the community with financial wellness: This could involve financial education programs or access to financial planning resources."
- Then "QUALIFICATIONS: Minimum Qualifications: Bachelor’s Degree or equivalent related experience Minimum two years of experience in a sales-oriented, financial, or retail environment Desired Qualifications: One year of experience in a financial institutionSpanish language fluency highly desirableThorough understanding of the sales process and ability to manage a sales pipeline efficiently Strong proficiency and comfort level with learning new systems and programs; with the ability to navigate multiple systems simultaneously Ability to successfully complete 12-week in-house training program after hire Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered. Proficient verbal and written communication skills to enable daily communication with Members Problem resolution, negotiating, organization, multi-tasking and peer coaching skills Ability to work flexible shifts"
- Then "JOIN THE JOURNEY Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney"
- Then EEO statement.
We need to remove hashtags, EEO, application instructions (Apply now etc). Also remove duplicated lines.
We need to keep substantive info: intro, pay range, benefits, impact you'll make, about this role & pod expectations, what you'll do, qualifications, maybe also "What You'll Gain" (community time off, work-life balance). Also training schedule etc.
We need to decide sections: About the role (intro + about this role & pod expectations?), Responsibilities (what you'll do + impact you'll make?), Requirements (qualifications?), Skills (maybe from qualifications?), Benefits, Pay, Schedule.
We need to avoid thin sections; combine where appropriate.
Let's extract each piece.
**Intro / About the role**: The first paragraph(s) about mission, purpose, etc. Also "About This Role & Pod Expectations" could be part of About the role.
**Responsibilities**: "WHAT YOU’LL DO:" plus "IMPACT YOU’LL MAKE:" maybe combined.
**Requirements / Qualifications**: The qualifications section.
**Skills**: Could be extracted from qualifications (e.g., problem resolution, negotiating, organization, multi-tasking, peer coaching, ability to work flexible shifts, proficiency with systems, etc.) But we could also put them under Qualifications.
**Benefits**: The benefits list.
**Pay**: Pay range info.
**Schedule**: Training schedule, post-training schedule, flexibility, rotation, one-year commitment, etc.
We need to ensure we don't create sections with placeholder text like "commensurate with experience". Not present.
Now we need to format as HTML:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content.
We need to extract content from the posting.
First, remove boilerplate: EEO statement, hashtags, etc. Also remove navigation, cookie, legal, etc. Also remove duplicated lines.
We need to preserve all substantive info.
Let's parse the posting.
Content:
- Intro paragraph: "Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities."
- Then "PAY RANGE The Target Pay Range for this position is $26.00 - $32.12 hourly."
- Then "BENEFITS – Because People Helping People Starts With Supporting You 401(k) Company Match (up to 3%)4% annual contribution to your 401(k) by BECUMedical, Dental and Vision (family contributions as well)PTO Program + Exchange ProgramTuition Reimbursement ProgramBECU Cares volunteer time off + donation match"
Note formatting: there are missing spaces. We'll need to parse.
- Then "IMPACT YOU’LL MAKE: As a Member Consultant II, you will play a key role in delivering a seamless and high-quality member experience. Your expertise in BECU’s products will allow you to identify, diagnose, and address members’ consumer financial needs and refer them to specialized services when necessary. You will serve as a subject matter expert, resolving our members' needs and providing expertise in specialized financial services."
- Then "Compensation Transparency We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness: Member Consultant: $26.00 – $28.00 per hour Offers are often made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint."
- Then "About This Role & Pod Expectations This role is part of a pod (a group of nearby branches) within BECU’s East District. Additional details provided if moved forward in the hiring process. Pod Branches: Spokane Division/North Spokane/Spokane Valley, South Hill/Liberty LakeLocation support based on business needsRotation Required: You’ll work across all POD branches for up to your first year or more - this is a core expectation of the roleOne-Year Commitment: All Retail new hires are expected to remain in this role, POD, and schedule for a minimum of one year before pursuing other opportunities within BECUTraining: Training will include travel to the Tukwila Financial CenterTravel Required: The ability to commute between branches & training location is requiredFlexibility Required: Schedules are typically given 30 days in advance but you may be asked to adapt to varying schedules and branch assignments based on business needs Training Schedule 12 weeks, Monday–FridayVariable shifts between 8:00 AM – 6:30 PM Post-Training Schedule Variable shifts between Monday–Friday: 8:00 AM – 6:30 PMUp to 3 Saturdays per month: 8:30 AM – 1:30 PM"
- Then "WHAT YOU’LL DO: Exceptional Member Experience and Sales Consultation: Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts. Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled. Assisting the community with financial wellness: This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources. What You’ll Gain Community time off: This could mean paid time off specifically designated for volunteering or participating in community service activities. Work-life balance: Policies and practices that support employees in balancing their professional responsibilities with personal activities and commitments. Assisting the community with financial wellness: This could involve financial education programs or access to financial planning resources."
- Then "QUALIFICATIONS: Minimum Qualifications: Bachelor’s Degree or equivalent related experience Minimum two years of experience in a sales-oriented, financial, or retail environment Desired Qualifications: One year of experience in a financial institutionSpanish language fluency highly desirableThorough understanding of the sales process and ability to manage a sales pipeline efficiently Strong proficiency and comfort level with learning new systems and programs; with the ability to navigate multiple systems simultaneously Ability to successfully complete 12-week in-house training program after hire Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered. Proficient verbal and written communication skills to enable daily communication with Members Problem resolution, negotiating, organization, multi-tasking and peer coaching skills Ability to work flexible shifts"
- Then "JOIN THE JOURNEY Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney"
- Then EEO statement.
We need to remove hashtags, EEO, application instructions (Apply now etc). Also remove duplicated lines.
We need to keep substantive info: intro, pay range, benefits, impact you'll make, about this role & pod expectations, what you'll do, qualifications, maybe also "What You'll Gain" (community time off, work-life balance). Also training schedule etc.
We need to decide sections: About the role (intro + about this role & pod expectations?), Responsibilities (what you'll do + impact you'll make?), Requirements (qualifications?), Skills (maybe from qualifications?), Benefits, Pay, Schedule.
We need to avoid thin sections; combine where appropriate.
Let's extract each piece.
**Intro / About the role**: The first paragraph(s) about mission, purpose, etc. Also "About This Role & Pod Expectations" could be part of About the role.
**Responsibilities**: "WHAT YOU’LL DO:" plus "IMPACT YOU’LL MAKE:" maybe combined.
**Requirements / Qualifications**: The qualifications section.
**Skills**: Could be extracted from qualifications (e.g., problem resolution, negotiating, organization, multi-tasking, peer coaching, ability to work flexible shifts, proficiency with systems, etc.) But we could also put them under Qualifications.
**Benefits**: The benefits list.
**Pay**: Pay range info.
**Schedule**: Training schedule, post-training schedule, flexibility, rotation, one-year commitment, etc.
We need to ensure we don't create sections with placeholder text like "commensurate with experience". Not present.
Now we need to format as HTML: About the role
then
...
etc. For lists use- . We must not repeat job title as heading (the page already shows it). So we don't add a heading for job title. We must not put Job ID/requisition numbers as headings. We need to preserve all substantive information; do not invent or summarize away detail. We need to remove boilerplate: EEO statement, hashtags, "Apply now", "Join the journey" maybe considered promotional but could be considered substantive? It's more of a call to action; but instructions say remove application instructions. "Join the journey" is like a motivational closing; could be considered application instruction? It's not exactly instruction to apply but it's encouraging. Safer to remove it as it's akin to call to action. We'll remove the "JOIN THE JOURNEY" paragraph. Also remove duplicated lines: e.g., "Assisting the community with financial wellness:" appears twice under WHAT YOU’LL DO and What You’ll Gain. We'll keep only one instance? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines". So we should deduplicate duplicated lines. So we need to detect duplicate sentences/phrases and keep only one. Let's list the duplicated lines: - "Assisting the community with financial wellness: This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources." appears in WHAT YOU’LL DO and again in What You’ll Gain (maybe slightly different). Actually second: "Assisting the community with financial wellness: This could involve financial education programs or access to financial planning resources." Slightly different but similar. We'll keep one version maybe the longer one. - Also "Community time off: This could mean paid time off specifically designated for volunteering or participating in community service activities." appears only once. - "Work-life balance: Policies and practices that support employees in balancing their professional responsibilities with personal activities and commitments." appears once. - "Assisting the community with financial wellness:" appears again maybe duplicate. We'll deduplicate. Now let's extract each section content. **About the role**: Combine intro paragraph and About This Role & Pod Expectations. Intro paragraph: "Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities." About This Role & Pod Expectations: "This role is part of a pod (a group of nearby branches) within BECU’s East District. Additional details provided if moved forward in the hiring process. Pod Branches: Spokane Division/North Spokane/Spokane Valley, South Hill/Liberty LakeLocation support based on business needsRotation Required: You’ll work across all POD branches for up to your first year or more - this is a core expectation of the roleOne-Year Commitment: All Retail new hires are expected to remain in this role, POD, and schedule for a minimum of one year before pursuing other opportunities within BECUTraining: Training will include travel to the Tukwila Financial CenterTravel Required: The ability to commute between branches & training location is requiredFlexibility Required: Schedules are typically given 30 days in advance but you may be asked to adapt to varying schedules and branch assignments based on business needs" Note there are missing spaces; we need to add spaces for readability but must preserve info. We'll format as sentences with proper