Member Associate II

About the role

Kitsap Credit Union is actively hiring for Member Associate I, II and III (Teller/Personal Banker) positions all over the area, including: our South Kitsap branch.

• These positions are responsible for creating exceptional member experience while processing transactions, as well as offering and demonstrating all-digital, remote and self-service options.
• Quick Facts
• Reports to: Branch Manager
• Employment Type: Full-time, hourly, non-exempt, in-person
• Bonus Target: 5% of base pay potential incentive bonus if the credit union hits its goals
• Working Hours: Monday - Thursday 9am - 5pm, Friday 9am - 6pm, Saturday 9am - 1pm
• Grade: 5BC
• Industry: Banking

Essential Duties And Responsibilities

• Aid members with their financial needs and transactions.
• Identify, develop, and refer business relationships to build market position.
• Educate and introduce current and new members to new products and services and assist in self-service options.
• Foster and maintain constructive member relationships.
• Review and maintain knowledge of products.
• Understand and recommend products and services based on the member’s needs.
• Participate in sales and community events to contribute to branch and credit union goals.
• Use effective sales techniques that result in a positive member experience and meet or exceed sales goals.
• Maintain knowledge and adhere to operational, regulatory, security, and compliance standards.
• Accept and process all financial transactions accurately.
• Maintain responsibility and follows proper balancing procedures.
• Promote and effectively demonstrate digital, remote and self-serve options, with continual education as new products and digital services are introduced.
• Proactively generate new memberships through branch sales activities.

Qualifications And Education Requirements

• Member Associate I – Junior Teller
• $22.28 - $23.50/hour depending on experience
• High school diploma or GED required
• 6 months of cash handling, customer service, and/or retail sales experience

• Member Associate II – Teller
• $23.50 - $25.00/hour depending on experience
• High school diploma or GED required
• 6 months of Financial Institution experience
• 6 months of cash handling, customer service, and/or retail sales experience

• Member Associate III – Senior Teller & Lending
• $25.35 - $28.00/hour depending on experience
• High school diploma or GED required
• 1 year of Financial Institution experience with New Accounts and Consumer Lending experience (HE/HELOC experience preferred but not required)
• 1 year of cash handling, customer service, and/or retail sales experience
• Identify and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures
• Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations
• Meet or exceed referral and sales goals
• Provide guidance, training, and support to junior team members
• Assist members and non-members in opening share, new accounts, and basic lending

What We Offer

• Careers | Kitsap Credit Union (kitsapcu.org)
• Free onsite parking
• Annual time off and sick time accrued
• 11 paid holidays
• Personal Day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• ORCA transit access through KCU

Our Values

• Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.
• Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.
• Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.
• Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer Our Employees

• Competitive pay and a benefits package that helps support you and your family’s lifestyle.
• We value our employees, and we strive to keep our benefits comprehensive and affordable.
• Some of our benefits include:
• Free onsite parking
• Annual time off and sick time accrued
• 11 paid holidays
• Personal Day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• ORCA transit access through KCU

Our Un-Bank-Like Structure

• We are one of the largest credit unions in Washington State, and growing.
• We are a company that cares about its employees.
• We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle.
• We value our employees, and we strive to keep our benefits comprehensive and affordable.
• For more than 86 years, we have been relentless about making a positive difference in our communities.
• We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.

Equal Opportunity Employer

• Employment is contingent upon satisfactory background checks.
• Kitsap Credit Union is an Equal Opportunity Employer.
• All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.