Member Associate II

About The Role

Kitsap Credit Union is actively hiring for Member Associate I, II and III (Teller/Personal Banker) positions all over the area, including our Belfair branch. These positions are responsible for creating exceptional member experience while processing transactions, as well as offering and demonstrating all-digital, remote and self-service options.

Quick Facts

Reports to: Branch Manager
Employment Type: Full-time, hourly, non-exempt, in-person
Bonus Target: 5% of base pay potential incentive bonus if the credit union hits its goals
Working Hours: Monday – Friday 8:30 AM – 5:15 PM
Grade: 5BC
Industry: Banking

Essential Duties And Responsibilities

• Assist members with their financial needs and transactions
• Identify, develop, and refer business relationships to build market position
• Educate and introduce current and new members to new products and services and assist in self-service options
• Foster and maintain constructive member relationships
• Review and maintain knowledge of products
• Understand and recommend products and services based on the member's needs
• Participate in sales and community events to contribute to branch and credit union goals
• Use effective sales techniques that result in a positive member experience and meet or exceed sales goals
• Maintain knowledge and adhere to operational, regulatory, security, and compliance standards
• Accept and process all financial transactions accurately
• Maintain responsibility and follows proper balancing procedures
• Promote and effectively demonstrate digital, remote and self-serve options, with continual education as new products and digital services are introduced
• Proactively generate new memberships through branch sales activities

Member Associate I – Junior Teller

$22.28 – $23.00/hour depending on experience

Qualifications And Education Requirements

• High school diploma or GED required
• 6 months of cash handling, customer service, and/or retail sales experience

Member Associate II – Teller

$23.00 – $25.00/hour depending on experience

Qualifications And Education Requirements

• High school diploma or GED required
• 6 months of Financial Institution experience
• 6 months of cash handling, customer service, and/or retail sales experience

Member Associate III – Senior Teller & Lending

$25.35 – $28.00/hour depending on experience

Qualifications And Education Requirements

• High school diploma or GED required
• 1 year of Financial Institution experience with New Accounts and Consumer Lending experience (HE/HELOC experience preferred but not required)
• 1 year of cash handling, customer service, and/or retail sales experience
• Identify and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures
• Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations
• Meet or exceed referral and sales goals
• Provide guidance, training, and support to junior team members
• Assist members and non-members in opening share, new accounts, and basic lending

All roles have 5% potential incentive of base pay.

Supervisory Status

These positions do not supervise others.

Working Conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Must be able to work Saturdays and extended business hours
• Ability to work in-person at branches throughout Kitsap, Mason, and Pierce County
• Must be able to remain in a stationary position for a minimum of 75% of the time
• Constantly operates a computer and other office productivity machines
• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions

Our Values

• Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.
• Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.
• Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.
• Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

• Free onsite parking
• Annual time off and sick time accrued
• 11 paid holidays
• 1 Personal Day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• ORCA transit access through KCU