Member Services Associate II

About the role

The YMCA of Greenville is a dynamic and rapidly growing association dedicated to strengthening the community through youth development, healthy living, and social responsibility. The Member Services Associate II plays a crucial role in delivering exceptional service to members, guests, and program participants.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• May be required to serve as Manager on Duty as requested by upper management.
• Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Attends/Completes required abuse risk management training.
• Follows mandated reporting requirements.
• Adheres to job specific abuse risk management responsibilities.

Requirements

• One year customer service/public relations experience.
• One year supervisory experience.
• Must be detail-oriented, possess strong organizational skills and have ability to multi-task.
• Absolutely must have enthusiasm and possess excellent customer service skills.
• Excellent communication skills.
• Intermediate to advanced computer skills.
• Requires Completion Child Abuse Prevention, Blood Bourne Pathogen and CPR/First Aid training within first 30-days of employment.