Member Associate II

About The Role

Kitsap Credit Union is actively hiring for Member Associate I, II and III (Teller/Personal Banker) positions at our Port Townsend branch. These positions are responsible for creating exceptional member experience while processing transactions, as well as offering and demonstrating all-digital, remote and self-service options.

Quick Facts

• Reports to: Branch Manager
• Employment Type: Full-time, hourly, non-exempt, in-person
• Bonus Target: 5% of base pay potential incentive bonus if the credit union hits its goals
• Working Hours: Monday - Thursday 9:00 am - 5:00 pm, Friday 9:00 am - 6:00 pm, Saturday 9:00 am - 1:00 pm; 40-hour work week
• Industry: Banking

Essential Duties And Responsibilities

• Assist members with their financial needs and transactions
• Identify, develop, and refer business relationships to build market position
• Educate and introduce current and new members to new products and services and assist in self-service options
• Foster and maintain constructive member relationships
• Review and maintain knowledge of products
• Understand and recommend products and services based on the member's needs
• Participate in sales and community events to contribute to branch and credit union goals
• Use effective sales techniques that result in a positive member experience and meet or exceed sales goals
• Maintain knowledge and adhere to operational, regulatory, security, and compliance standards
• Accept and process all financial transactions accurately
• Maintain responsibility and follows proper balancing procedures
• Promote and effectively demonstrate digital, remote and self-serve options, with continual education as new products and digital services are introduced
• Proactively generate new memberships through branch sales activities

Member Associate I – Junior Teller

$22.28 - $23.00/hour depending on experience

Qualifications And Education Requirements

• High school diploma or GED required
• 6 months of cash handling, customer service, and/or retail sales experience

Member Associate II – Teller

$23.00 - $25.00/hour depending on experience

Qualifications And Education Requirements

• High school diploma or GED required
• 6 months of Financial Institution experience
• 6 months of cash handling, customer service, and/or retail sales experience

Member Associate III – Senior Teller & Lending

$25.35 - $28.00/hour depending on experience

Qualifications And Education Requirements

• High school diploma or GED required
• 1 year of Financial Institution experience with New Accounts and Consumer Lending experience (HE/HELOC experience preferred but not required)
• 1 year of cash handling, customer service, and/or retail sales experience
• Identify and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures
• Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations
• Meet or exceed referral and sales goals
• Provide guidance, training, and support to junior team members
• Assist members and non-members in opening share, new accounts, and basic lending

All roles have 5% potential incentive of base pay.

Working Conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Must be able to work Saturdays and extended business hours
• Ability to work in-person at branches throughout Kitsap, Mason, and Pierce County
• Must be able to remain in a stationary position for a minimum of 75% of the time
• Constantly operates a computer and other office productivity machines
• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions

Our Values

• Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement
• Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes
• Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome
• Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day

What We Offer

• Free onsite parking
• Annual time off and sick time accrued
• 11 paid holidays
• 1 Personal Day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• ORCA transit access through KCU