Member Accounts Representative

About the role

McKenzie Electric Cooperative (MEC) is seeking a qualified Member Accounts Representative for a full-time, benefited position. The selected candidate will provide quality member services by responding to inquiries related to member accounts, service orders, billing, payments, and other member service programs. Reporting to the Office Manager, this role supports MEC’s mission by prioritizing members and fostering positive working relationships within the office.

Responsibilities

• Respond to member inquiries by telephone or walk-ins regarding billing, payments, billing concerns, outage incidents, and other service orders.
• Process and update member orders, including new member connects, transfers, meter exchanges, and trouble calls.
• Assist the Billing Supervisor with the billing process, including reviewing high-low usage reports, resolving billing errors, posting meter readings, processing billing adjustments, initiating action on return checks, responding to bill extension requests, processing member deposits, initiating delinquent collection orders, and processing service fees.
• Process and remit billing payments from members; prepare deposits and ensure daily cash posting balances with cash deposit totals.
• Set up bank drafts and automatic credit card payments for member accounts and ensure they are processed.
• Track and prepare reports on member service activities as needed.
• Assist with accounts receivable activities and general accounting functions.
• Determine needs of customers and the public visiting the MEC office; escort or direct them to the proper person or department.
• Answer telephones, route calls, take messages, and make outbound calls to members as needed.
• Prepare letters, memorandums, reports, and work on special projects as requested.
• Prepare and process standard member correspondence related to member service functions.
• Assist with general administration activities, including acting as backup to the front desk, general clerical activities, and assisting with the backup process of the main customer information system.
• Process accounts payable invoices for payment.
• Attend and participate in training programs for improvement of job knowledge, skill, and safety.
• Perform all other duties as assigned by the Office Manager or Director of Accounting & Finance.

Requirements

• High school diploma or equivalent.
• Previous customer service representative or public contact position desired.
• One to three years of experience in an electric utility distribution system or other equivalent professional setting is preferred.
• Valid ND Class D driver’s license is required.
• Basic understanding of PC-based Windows software, including spreadsheet and word processing skills.

About McKenzie Electric Cooperative

MEC is a member-owned electric cooperative based in Watford City, ND. Since 1945, our goal has been to improve the quality of life for our members while supporting the communities we serve by providing safe, reliable, and affordable electricity.

Benefits

• Health, Dental, and Vision coverage, effective from the first day of hire.
• 401(k) with 7% matching after one year.
• Pension plan at no cost to the employee, effective after one year.
• Short-term and Long-term disability coverage at no cost to the employee.
• Life insurance, including spouse and dependents, at no cost to the employee.
• Supplemental Life Insurance.
• Business Travel Accident coverage.
• Supplemental Accident Death & Dismemberment coverage.
• Flexible spending account.
• Accrued Vacation and Sick Pay.
• 12 Paid Holidays per year.

Position closes on August 4, 2026.