Member Accounts Representative

East Bank Club is a dynamic and innovative wellness/fitness company committed to delivering exceptional service and value to our members. We are seeking a highly motivated and organized individual to join our team as a Member Accounts Representative. This role offers an excellent opportunity for personal and professional growth, competitive compensation, and a supportive work environment. As a Member Accounts Representative, you will be responsible for delivering excellent customer service, maintaining accurate and up-to-date records, and providing administrative support as needed. This multifaceted role requires a versatile and detail-oriented individual with strong communication and organizational skills. Pay rate: $20.00 per hour. This is considered an entry level position. Key Responsibilities: Customer Service: Respond to member inquiries via phone, email, or chat in a professional and friendly mannerProvide account information to membersAssist members with billing questions and resolutionResolve member complaints and issues to ensure a positive customer experienceMaintain a thorough understanding of company processes, policies, and procedures Data Entry: Accurately enter and update New Membership information, auto-pay enrollment, adjustments, and billing transactions in the company databaseVerify, organize, scan and file paperwork, ensuring data integrity and confidentialityGenerate reports and compile data for analysis as requiredContinuously review and correct data discrepancies to maintain database accuracy Administrative Support: Provide general administrative support, including filing, document management, and scanningMaintain organized records of customer interactions, notes and transactionsCollaborate with team members to enhance workflow efficiencyPerform other duties and responsibilities as assigned Requirements High school diploma or equivalent requiredPrevious customer service and data entry experience is preferredBasic knowledge of accounting principles is a plusExcellent communication skills, both written and verbalStrong attention to detail and data accuracyProficiency in using computer software and data entry applicationsAbility to multitask and prioritize tasks effectivelyStrong organizational and time management skillsA customer-centric and problem-solving attitudeBasic understanding of accounting conceptsAbility to work independently and as part of a teamA positive and proactive attitudeStrong work ethic and a commitment to meeting deadlinesReliable and dependableAdaptability and willingness to learn and grow in the roleProficiency in Microsoft Office Suite, especially ExcelFamiliarity with accounting software (e.g., QuickBooks) is a plusExperience with CRM or customer service software is an advantage Benefits Time Off & Retirement Paid Time Off401(k) with company match up to 3%Value Sharing (Profit sharing)Holiday BonusPaid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insuranceHSA and FSA enrollment optionsShort- & Long-Term Disability optionsLife Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverageLong-Term Care options: Coverage up to 50% of annual incomeAccident and Critical Illness InsuranceEAP (Employee Assistance Program)Pet Insurance through MetLife Employee Perks: Free workout privilegesEmployee discounts in the Pro Shop, Spa & Salon services and in the MarketParking and transit benefits (pre-tax deduction)Access to Tickets at Work discountsTuition reimbursement East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.