Account Representative

Key Responsibilities

• Provide account management support to customers, including handling inquiries, order processing, and issue resolution
• Collaborate with Procurement and Operations to deliver pricing and lead time quotations
• Process and release customer purchase orders through the ERP system
• Maintain knowledge of Service Letters, Service Instructions, and Service Bulletins and their customer impact
• Manage Engineering Process Requests (EPRs) related to product configurations
• Support Sales Operations functions, including forecast management, Engineering Change Orders (ECOs), and month-end activities
• Record and track customer complaints using the Quality Improvement Process (QIP) system
• Resolve shipping issues and ensure customer delivery requirements are met
• Participate in internal and external quality audits
• Complete required compliance training modules
• Participate in cross-functional teams and ongoing training initiatives

Qualifications

• Bachelor’s degree in business administration or related field, or equivalent experience
• 3-5 years of relevant experience in customer service, Piston engine product knowledge preferred
• Proficiency in Microsoft Office applications (Word and Excel)
• Familiarity with the General Aviation market (domestic and international) is a plus
• Understanding of export regulations, international shipping procedures, and trade documentation
• Strong organizational skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• Self-motivated with strong problem-solving abilities