Account Representative

About the role

As our Account Rep, you will have the opportunity to be the first point of contact for our customers calling in to receive inside sales support. You develop relationships with our customers by fielding customer calls, entering orders, responding to any questions, and quickly resolving any issues or problems.

Responsibilities

• Drive sales with our current and prospective account base, through developing and maintaining positive customer relationships
• Fielding continuous calls from customers and data entry; multitasking and leveraging multiple types of source documents
• Provide price quoting to customers and coordinate with onsite production department to facilitate the movement of sale through to production
• Collaborate within cross functional teams; act as a liaison between operations functions and customers to manage expectations on delivery schedules and order fulfillment
• Maintain and keep current detailed records, reports, and customer data

Requirements

• A bachelor's degree or equivalent work experience
• Demonstrated experience in sales
• A passion for customer service and enjoying building rapport with prospective and existing customers
• A desire to learn and grow, with strong analytical skills
• Exceptional verbal and written communication skills; fluent in English
• Excellent organizational skills and effective time management to succeed in a fast-paced environment
• An interest in moving into outside sales and/or sales management
• Proficiency with web-based computer services, specifically SAP and Microsoft Office Suite (Teams, Outlook, Excel)

Qualifications

• Experience with Millwork & Doors
• Experience within the distribution or manufacturing industry
• Desire for growth into outside sales career
• Potential relocation within the Midwest region or US

Skills

• Customer Service
• Communication
• Organizational Skills
• Time Management
• Outside Sales

Benefits

Comprehensive benefits package - medical, dental, eye care and life insurance - Benefits start first of the month following hire

401k Retirement Savings Plan - Up to 4% match, 100% vested after 6 months

Pay

The base pay range for this role is set at $55,000-65,000. The specific base pay within the range will be contingent upon an individual's skills, qualifications, experience, and geographical location.

Schedule

You will be based out of our Frederick, MD office with a hybrid schedule of 4 days in office and 1 day work from home, once fully trained.