Account Representative

Responsibilities

• Take inbound calls from corporate customers and U-Haul associates to research/resolve billing issues.
• Make outbound collection calls on past-due corporate accounts.
• Take payments, issue credits and refunds.
• Review corporate account billing to identify errors and correct as necessary.
• Evaluate creditworthiness of “on-hold” customer accounts to contain risk.

Qualifications

• 2+ years of experience in credit administration or a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite, with strong Excel skills.
• Experience with credit scoring models, financial analysis, and collections a plus.
• Ability to work independently as well as part of a team.
• Detail-oriented and highly organized.
• Strong work ethic and ability to meet deadlines.