Meeting Services Concierge

Primary Duties and Responsibilities

• Maintains complete knowledge of and compliance with all departmental policies, service procedures and standards
• Maintains positive guest relations at all times
• Solves guest complaints and ensures guest satisfaction
• Monitors accuracy of physical sets within meeting space according to Banquet Event Orders (BEOs) and diagrams, including room temperature, cleanliness and maintenance of convention space
• Remains visible and available providing direction to guests as a first resource within the convention and expo center
• Handles daily changes and additional requests of on-site guests
• Locates, receives and delivers packages to groups and exhibitors within the group
• Logs and maintains all transactions of package handling
• Monitors operations of all departments assisting guests while on property to ensure a smoothly run program
• Works cohesively with co-workers as part of a team
• Maintains confidentiality of guest information and pertinent departmental data
• Is an advocate of the company’s Mission, Vision and Values on a consistent basis

Secondary Duties And Responsibilities

• Plans and coordinates with outside vendors to ensure successful programming for the group
• Creates banquet event orders and uses Micros to track and bill groups for events
• Affords assistance with compliance of all Fire Marshall regulations

Minimum Education And Qualifications

• Associates’ Degree in Hospitality, Business Administration or a related field preferred
• Three years of customer service experience in the hospitality industry
• Ability to speak English as a primary language
• In lieu of a Degree and previously mentioned experience, four years of customer service experience in the hospitality industry may be considered

Competencies

• Excellent communication and organizational skills
• Strong presentation and interpersonal skills
• Proficient in Word and Excel
• Anticipates guest’s needs, responds promptly and acknowledges all guests, however busy or the time of day
• Performs job functions with attention to detail, speed and accuracy
• Thinks clearly, remains calm and resolves issues using good judgment
• Thorough knowledge of meeting space and all areas of the casino
• Knowledge of all departments related to Banquets and Conventions
• Must complete the Core Supervisor Training course
• Must complete Fire and Safety training
• SMART alcohol awareness

Physical Demands And Work Environment

• Office work environment
• Must be able to stand and/or walk for extended periods of time
• Must be able to wear the required uniform for scheduled shift
• Must be able to lift up to 25 lbs.
• Must be able to work various shifts and flexible hours