Concierge

About the role

At Modena Cherry Creek, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity—which shape how we care for residents, support families, and work together as a team. We're looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day.

Responsibilities

• Greet residents, families, and visitors, creating a warm and professional first impression
• Answer phones promptly with proper community greeting and route calls/messages as needed
• Sort and distribute mail to appropriate departments
• Provide clerical support, including typing, filing, data entry, and handling correspondence
• Escort visitors, residents, or families as needed to suites or community areas
• Maintain accurate referral, mailing list, and customer information databases
• Aid with the move-in process, ensuring all documentation and steps are completed accurately
• Support special events with setup and tear down as needed
• Uphold confidentiality, resident rights, and Solera’s policies and standards
• Promote a safe and secure environment for residents, guests, and team members
• Collaborate with other departments and foster a positive, team-oriented environment
• Perform other duties as assigned by the Director of Community Development

Qualifications

• Previous customer service or receptionist experience preferred
• Strong interpersonal and communication skills (both written and verbal)
• Proficiency in office equipment and software (computer, phone system, copier, etc.)
• Compassionate, patient, and able to remain calm under pressure in a busy environment
• Excellent organizational skills with ability to prioritize tasks and meet deadlines
• Ability to maintain professionalism and courtesy in all interactions
• Knowledge of resident rights and confidentiality practices (training provided)
• Friendly, approachable, and team-oriented with genuine care for seniors

Benefits

• Annual flu vaccine required (medical/religious exemptions accepted)

Pay

Immediate pay access — no more waiting for payday

Schedule

PRN Fridays 1pm-7pm

Skills

• Customer service or receptionist experience
• Strong interpersonal and communication skills
• Office equipment proficiency
• Organizational and prioritization skills
• Confidentiality and resident rights knowledge
• Team-oriented and compassionate personality

Benefits

• Tuition reimbursement to support professional growth
• Comprehensive medical benefits with discounted gym memberships
• Dental, vision, life, and disability insurance
• 401(k) retirement plan with company match
• Paid holidays and paid time off
• Employee Assistance Program (EAP)
• Perks and employee discount programs

Company Information

We've partnered with MemoMate, an AI-powered virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging for all candidates.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.