Concierge
About the role
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Responsibilities
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Requirements
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Skills
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Benefits
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Pay
Hourly rate: £13.50.
Schedule
Permanent contract, 27 hours per week. Working hours are flexible and varied between 6 am and 9 pm.
We need to preserve all substantive information. Let's extract details. About the role paragraph: combine the two sentences? Actually there are three sentences: "Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance, and our services take care of the finer details, so residents enjoy more of each day effortlessly. We are seeking a dynamic and enthusiastic Concierge to support our luxurious site in Manchester. As part of our team, you’ll play a key role in shaping the day to day living experience for our residents in addition to supporting with the delivery of events and private functions. You’ll have the opportunity to bring your creativity to the table and make a lasting impact as we redefine what it means to live in style and comfort." We'll put that as a single. Responsibilities: need to capture bullet points from sections: From "Our Concierge Team Provide an exceptional & personalised service to residents by anticipating and delivering to their needs" - Provide an exceptional & personalised service to residents by anticipating and delivering to their needs "Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude." - Greet and welcome residents and guests with a warm, friendly and vibrant attitude (Front of House/Reception) "Manage room turn arounds, check-in and check-outs." - Manage room turnarounds, check‑in and check‑out "Ensure our facilities are being looked after respectfully by residents & guests." - Ensure facilities are looked after respectfully by residents and guests "Be on hand, delivering solutions to issues or challenges that may arise." - Be on hand to deliver solutions to issues or challenges that may arise "Event Management On-Site events can include activities such as, cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc. We also host exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium-brand partners: Promote events, garnering resident interest and confirming guest list attendancePrepare & deliver events with a lively and vibrant approachClose events, cleaning and tidying all equipment and products as required." We need to break into bullet points: - Promote on‑site events (cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights, etc.) and garner resident interest, confirming guest list attendance - Prepare and deliver events with a lively and vibrant approach - Close events, cleaning and tidying all equipment and products as required - Host exclusive events such as VIP personal shopping experiences in collaboration with premium‑brand partners "Bar Assistant / Private Functions Provide high-quality bar service, ensuring guest satisfaction, and maintaining a luxurious bar environmentDevelop and maintain in-depth knowledge of the menu and offerings to answer guest inquiries, provide recommendations, and enhance their dining experience.Mix ingredients to make cocktails, spirits, and non-alcoholic drinksPrepare and serve high-quality coffee and hot drinks: This includes brewing, steaming, and crafting specialty drinks with precision and consistency.Take orders, serve drinks, and recommend drinks based on customer preferences." Bullet points: - Provide high‑quality bar service, ensuring guest satisfaction and maintaining a luxurious bar environment - Develop and maintain in‑depth knowledge of the menu to answer inquiries, make recommendations and enhance the dining experience - Mix ingredients to make cocktails, spirits and non‑alcoholic drinks - Prepare and serve high‑quality coffee and hot drinks (brewing, steaming, crafting specialty drinks) - Take orders, serve drinks and recommend drinks based on customer preferences "Additional Responsibilities: Our Resident Experience Assistant team are responsible for delivering a multitude of additional tasks, including: Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.Conduct block walks every 4-6 hours surveying and reporting every area of the building.Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.Be a point of contact for any potential incident or emergency that may occur onsite.Manage & store parcels correctly to allow residents to easily access deliveries as required.Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required." Bullet points: - Maintain the upkeep of the premium site and facilities; keep communal areas cleaned to a high standard - Conduct block walks every 4–6 hours, surveying and reporting every area of the building - Replenish refreshment stock (coffee beans, tea bags, milk, vending machine products) - Act as a point of contact for any potential incident or emergency on site - Manage and store parcels correctly for resident access to deliveries - Maintain waste management areas in accordance with health & safety regulations, addressing, cleaning, tidying and reorganising potential hazards Now Requirements: from "Professional Experience Who we want to join our team An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.Previous Concierge experience would be an advantage.We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.Bar experience would be a significant advantageOur operations run seamlessly with the support of a variety of technology systems and software; our Day Concierge must be technologically astute." Bullet points: - Experienced customer service professional, well‑versed in delivering premium experiences to residents and guests - Previous concierge experience advantageous - Demonstrate a hands‑on, proactive approach to maintaining cleanliness and safety of communal areas (not a professional cleaner role) - Bar experience advantageous - Technologically astute, able to work with various technology systems and software Qualifications: none specific, skip. Skills: from "Personal Characteristics Vita Uhaus operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.Strong organisational and leadership qualities with an ability to remain calm under pressure.Adaptability, creativity & positivity.Resilience, with an ability to effectively navigate unexpected situations.Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Day Concierge is imperative to be available as required to ensure continuous service to residents." Bullet points: - Excellent communication skills; English primary, multilingual skills welcomed - Strong organisational and leadership qualities, ability to remain calm under pressure - Adaptability, creativity and positivity - Resilience, ability to navigate unexpected situations - Able to undertake tasks involving extended standing and repetitive movements (reasonable adjustments considered) - Flexibility to work varied hours, including 24/7 operation, bank holidays, festive and religious breaks Benefits: list from "Why work for us……. Benefits Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits: Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Day Concierge will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata. Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them. Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone! Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future. Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great