Concierge

Job Objective(s)

To provide a courteous and efficient reception service to residents, staff and visitors at the facility. To serve as central communication center during emergencies. To undertake appropriate administrative duties as delegated with approval from supervisor.

Responsibilities and Duties

• Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others.
• Maintain confidentiality and sensitivity.
• Monitor residents, visitors, and staff activity in the reception and lobby areas; ensure staff responds in a timely manner to any situation that arises.
• Monitor appropriate safety systems and/or emergency response system for tenants' safety.
• Accurately take messages and pass them on to the relevant person in a timely manner; ensure urgent matters are drawn to relevant staff quickly and accurately.
• Adhere to security procedures for maintaining keys, pagers, staff, and monitoring the security camera system.
• Be knowledgeable of services provided at the facility and advise individuals making inquiries.
• Respond to emergencies including Fire, Weather (Severe & Snow Storms), Power outages, Resident Elopement, and 911 Calls following facility procedures.
• Complete miscellaneous duties as assigned in designated time frame, including but not limited to: copying, filing, typing, posting and/or distributing flyers, packing brochures, mailing marketing or other materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings.
• Adhere to all GLMC policies and procedures.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system and High School Diploma or GED.
• Strong Customer Service Skills.
• Strong Communication Skills.
• Strong Problem Solving and Judgment Skills.
• Ability to relate to aging population.
• Computer skills with basic knowledge of Microsoft Office and Excel applications.
• Pleasant phone manner with effective verbal and listening communication skills.
• Able to read, write, spell, do basic math, speak and understand English.

Physical Requirements

Based on essential responsibilities:

• Frequently perform tasks such as: sit and stand repeatedly during shift to respond to customers, phones, alarms and doors; sit for prolonged periods; see objects within 10 feet to monitor work areas, computer monitors and security cameras.
• Continuously perform tasks such as: move, push, pull and/or lift objects weighing 10 to 25 pounds; use hands and arms for simple grasping, pushing and pulling drawers, wheeled office chair, manipulation of computer keyboard; perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift, and carry objects; walk and/or sit for prolonged periods; speak clearly and make self-understood in face-to-face interactions and over the phone and paging systems; see objects closely to read directions, instructions, computer screen; hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others.

Working Hours

The work schedule and hours may vary from week to week. The Receptionist will be required to work weekends and holidays and may be required to work beyond their normal schedule.