Meeting Room Support

About the role

JLL is a leading global commercial real estate services firm that helps organizations transform how people work, live, and grow. We provide comprehensive property and facility management solutions that create exceptional workplace experiences for our clients and their employees. Our integrated teams deliver innovative services across portfolio management, project delivery, technology solutions, and strategic consulting.

Responsibilities

• Set up and reconfigure meeting rooms with tables, chairs, AV equipment, and cabling per guest requirements
• Conduct daily/weekly room inspections, document via QR code survey, and resolve equipment outages
• Troubleshoot and repair AV issues; escalate complex problems through FM work order system and own resolution
• Maintain AV inventory records, conduct preventive maintenance on equipment, and manage supply stock (markers, cables, spare equipment, furniture)
• Provide video conference support including VIP service for pre-arranged calls and vendor coordination
• Manage room scheduling: run setup reports, book/modify/cancel reservations
• Support special events and 11-room conference center with concierge-level service
• Participate in monthly team meetings and complete required training
• Perform other duties as assigned

Requirements

• High school diploma required
• Minimum 2 years experience in AV and meeting room setup/support
• Proficient with AV equipment: projectors, flat screens, microphones, speakers, amplifiers, cameras, room control systems, data sharing equipment
• Software competency: MS Office (Word, Excel, Outlook), Resource Scheduler, MS Teams, Cisco Webex
• Ability to lift 50 lbs., set up/tear down furniture, and frequently walk buildings/stairs
• Detail-oriented team player with proactive attitude and passion for creating positive experiences
• Collaborative communicator who embraces continuous improvement and thinks outside the box

Skills

• Superior customer service skills with ability to maintain professionalism under pressure
• Ability to plan and manage work under time constraints and multitask without direct supervision
• Proficient in MS Office with strong written, verbal, and interpersonal skills
• Strong organizational skills and collaborative style
• Excel spreadsheet proficiency with capability to customize administrative reports

Preferred Qualifications

• AV training/certification preferred