Meeting and Event Planner – JLL

About the role

The Meeting and Event Planner will lead the planning and execution of internal and external events, delivering exceptional experiences that exceed client expectations. This client-facing role requires outstanding customer service, strong communication skills, and the ability to manage site-level programs while collaborating cross-functionally with Workplace Services, Security, Health & Safety, and Space Planning teams.

Responsibilities

• Serve as Event Lead for all site-level programs including customer meetings, executive receptions, nonprofit events, intimate dinners, town halls, and employee activations
• Demonstrate expertise in executing high-profile events with senior executive participation, including C-Suite level clients
• Consult with clients to determine event needs such as space, physical set-up, AV and technical requirements, catering, and event support
• Own pre-event, onsite, and post-event logistics; manage all event timelines, communications, and organizational details
• Maintain calendar for internal event spaces; manage intake through event management applications and ticketing systems
• Source, coordinate, and manage vendor relationships (caterers, agencies, furniture, AV providers, facilities staff)
• Execute nonprofit events with external clients and vendors; support nonprofit event queue
• Provide information and direction to vendors and service providers to ensure excellent coordination and execution
• Specify staff requirements and coordinate their activities
• Consistently deliver high standards of care during events, exceed client expectations, and anticipate needs
• Propose ideas to improve services and event quality; continuously research innovative and creative event options
• Ensure compliance with insurance, legal, health and safety obligations; uphold brand standards and Global Security/Safety policies
• Collect feedback from business line stakeholders and client attendees to integrate into continuous improvement efforts
• Track event statistics and produce ad hoc reporting as needed
• Support team members during parental leave, PTO, or capacity gaps when needed
• Plan and execute multiple events simultaneously in a strict deadline-centric environment
• Engage in a culture of continuous improvement and innovation by adopting best practices and new tools
• Complete all tasks and projects as directed with timely delivery based on deadlines

Requirements

• Bachelor's degree or proven experience as an event planner or organizer
• 5+ years of event coordinator/management experience planning customer-centric events in a B2B, high-tech, fast-paced environment
• Proven leadership skills with ability to manage multiple priorities and deliver results
• Excellent time management and verbal/written communication skills with ability to communicate professionally and proactively address client needs
• Exceptional customer service skills with a passion for hospitality
• Highly personable and customer service focused with great attention to detail
• Experience in budget planning, financial tracking, and ability to stay on budget
• Experience with online registration systems and reporting
• ServSafe Certified
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook) and Google Suite (Docs, Sheets, Slides, Gmail, Calendar)
• Solid office management and workplace environment knowledge
• Ability to work with clients at all levels of an organization, including C-Suite
• Willingness and ability to travel as needed
• Able to work flexible schedule, including evenings and weekends

Qualifications

• Excellent problem-solving skills with ability to creatively negotiate demands
• Results-oriented, customer-driven, and highly organized
• Track record of initiative, integrity, and good judgment
• Highly collaborative with strong interpersonal skills and ability to work cross-functionally
• Ability to assess and prioritize workload in a fast-paced environment
• Thrive on teamwork and overcoming obstacles
• Experience with event management platforms and collaboration tools