Medicare & Individual Medical Services Specialist

About Hub

HUB advises businesses and individuals on preparing for the unexpected. As one of the world's largest insurance brokers, HUB focuses on providing peace of mind through tailored insurance solutions.

The Opportunity

The Senior & Individual Services Consultant supports clients in managing their medical and life insurance plans. Key responsibilities include:

• Establishing and maintaining strong business relationships with clients and insurance carriers.
• Performing financial analysis and writing medical plans (quote, present, place coverage).
• Critically analyzing and comparing insurance plans to determine suitability.
• Strategically planning all clients and retaining accounts.
• Educating employees regarding Medicare.
• Generating professional client and carrier correspondence.
• Maintaining accurate and organized account files.
• Updating HUB computer systems and automated agency management systems.
• Ensuring the accuracy of data.
• Providing training as a subject-matter expert to other Client Services team members.
• Supporting other employees within the department.
• Performing other duties and projects as assigned.

Qualifications

• High School / GED with 2+ years of related compliant Medicare insurance sales and service experience.
• Life & Health License.
• AHIP Certified.
• Contracted with various Medicare Carriers.
• Spanish speaking preferred.

Knowledge / Skills / Abilities

• Comprehensive knowledge of carrier strengths and networks.
• Ability to effectively and professionally communicate orally and in writing with internal and external customers.
• Desire to learn and grow within the insurance industry.
• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
• Confidence and demeanor to effectively interact with all levels within the organization.
• Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
• Computer skills: proficiency with Microsoft Office Suite and Outlook.
• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Working Conditions And Physical Demands

• This position primarily involves remaining in a stationary position for the majority of the workday.
• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; must be able to communicate and exchange accurate information.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

WHY CHOOSE HUB?

• We offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success.
• We invest in the future of our employees, providing continuous opportunities for growth and development.
• We foster an entrepreneurial culture that empowers our people to make the best decisions for our customers and organization.
• We provide comprehensive benefit and total compensation packages including health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity, and commissions for some positions.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: Diploma

Additional Information

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

EEOAA Policy
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The expected salary range for this position is $22-$26/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.