Patient Services Specialist

Job Accountabilities

• Greet patients and determine the nature of their visit.
• Register new patients and assign patient IDs.
• Collect patient information, co-payments, patient account balances, and verify insurance eligibility and coverage levels for new and returning patients.
• Scan ID, insurance cards, and collect all required forms. Alert practitioners of patient arrivals.
• Verify all insurance using telephone contacts and web inquiries. Determine if patients’ insurance is contracted with USC. Ensure required authorizations of services are obtained.
• Receive and transmit messages, as appropriate. Schedule and confirm appointments and follow-ups. Inform patients of pre-authorization components needed for treatment, diagnostic testing, etc.
• Prepare and print welcome, referral, dismissal, and other general correspondence, within established guidelines. Generate and issue daily appointment scheduler summaries of next day and status of pending appointments. Update management system with specific patient notes, amounts due upon confirmation call, check-in, etc.
• Absorb and enter complete notes of all patient contacts into the management system.
• Assist as medical chaperones with room and equipment setup and are physically present to assist the provider and/or patient and visualize physical contact between the patient and provider during the sensitive health exam/treatment.
• Provide administrative support to supervisory and management staff.
• Maintain a safe environment in accordance with compliance standards, policies, and safety regulations. Ensure patients’ rights to privacy, safety, and confidentiality are maintained in accordance with HIPAA regulations, and with all policies and procedures.

Benefits

The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information, please visit http://benefits.usc.edu.

Pay

The range for this hourly position is $25-27 per hour.

Schedule

N/A