Medicare & Final Expense Agent

The Role

You'll work alongside some of the top producers in the country and build a long-lasting, financially rewarding career of your own.

This is not a traditional call center role. You'll leverage cutting-edge AI tools to:

• Understand client needs faster
• Deliver highly personalized plan recommendations
• Build long-term relationships — not just close one-time sales

You are both a trusted advisor and a case manager, owning the full client journey from first conversation through enrollment and beyond.

What You'll Do

• Make outbound calls to interested leads and preset appointments; handle inbound calls primarily from existing clients in your book of business
• Educate and advise individuals on the Medicare and life / final expense products available to them based on their demographics and needs
• Enroll prospects into plans and policies, and process all carrier-required paperwork promptly
• Communicate with prospects via text message and our automated GydeOS platform
• Run a full needs assessment for every client — health, household, beneficiaries, budget — and present Medicare and final expense options that match
• Cross-sell where it genuinely serves the client (e.g., pairing a Medicare plan with an appropriately sized final expense policy)
• Manage your book year-round — be the trusted resource your clients call first
• Hit and sustain production targets
• Maintain required licensing and certifications; complete continuing education on time
• Document every interaction as the call happens — finish your notes before the next call
• Show up energetic, enthusiastic, and excited every single day

What We're Looking For

• Hungry, humble, coachable — comfortable on the phone, with the "gift of gab" used in service of listening
• No prior insurance experience required; we train from zero
• Willing and eligible to obtain a health and/or life insurance license — Avid covers all costs
• Strong written and verbal communication; able to explain plan differences without jargon
• Comfortable with technology — specifically the kind of person who is curious about AI tools rather than wary of them
• Track record of consistency: reliable schedule, reliable behavior, reliable follow-through
• Positive attitude and team-first mindset
• Must pass a background check
• Health and/or life insurance license preferred (we'll get you licensed if you don't have one)
• If you are currently appointed with any carriers, you must be able to obtain a release prior to your start date — we'll guide you through the process

Compensation

• Base hourly pay: $20 per hour, paid bi-weekly
• Commission: Monthly commission bonuses with strong earning potential
• Renewals: Renewal commissions starting in Year 2 on your existing book of business — across both Medicare and life / final expense lines
• Total annual earnings: $55,000–$80,000
• Licensing: Avid pays for you to get licensed (health and life) — including study materials and exam fees

Career Path

• We are firm believers in promoting from within. Avid offers structured leadership development and a clear path from new hire to top producer to team leader — with quarterly review and tier advancement based on production and consistency.

Why Join Avid

• A modern, tech-enabled call center where you work alongside some of the top producers in the country.
• AI-powered case management that makes you more successful from day one.
• Two complementary product lines — Medicare and life / final expense — that let you serve a client's full picture instead of just one piece of it.
• Paid licensing, paid training, and a structured ramp to full production.
• Clear earning benchmarks and full commission transparency.
• A real career — not just a job.

Avid is Powered by Gyde

• A fast-growing, AI-native platform transforming healthcare access for millions of Americans.

Work Location

In-person, West Palm Beach Office

Requirements

• Must pass background check.