Medical Unit Receptionist - Emergency Department

About the Role

The Medical Unit Receptionist (MUR) in the Emergency Department serves as the primary point of contact for patients, families, visitors, and staff. The role provides exceptional customer service and administrative support in a fast‑paced healthcare environment, contributing to efficient department operations and high‑quality patient care.

Responsibilities

• Greet and assist patients and visitors.
• Answer and direct telephone calls, including multiple phone lines.
• Maintain patient charts and electronic medical records.
• Facilitate communication among clinical and support staff.
• Perform a variety of administrative duties to support the care team.
• Ensure accurate documentation and protect patient confidentiality.
• Maintain an organized, professional, and welcoming environment within the Emergency Department.
• Support patient flow and enhance the overall patient and family experience.

Qualifications

• Education: High School Diploma or GED (required).
• Experience: One year experience in healthcare (preferred).
• Licensure/Certification: Completion of NC state‑approved curricula for restrictive interventions (facility specific) within 3 months of hire for Emergency Departments and Behavioral Health units (preferred).

Preferred Skills

• Experience with answering multiple phone lines.
• Basic computer skills.
• Excellent customer service behaviors.

Benefits of Joining Novant Health

• Work with a supportive, multidisciplinary team that values collaboration.
• Access to career development and advancement opportunities across the Novant Health system.
• Be part of an organization recognized for delivering remarkable patient care and a positive team‑member experience.
• Make an impact from the front line of care, where compassion meets coordination.
• Culture that emphasizes belonging, courage, personal growth, and teamwork.
• Commitment to a safe patient environment guided by the principle “First Do No Harm.”

Job Opening ID: 174150