Medical Support Assistant-Primary Care & Specialty Care Integrated Clinical Community

About the role

This position is in the Primary Care (PC) and Specialty Care (SC) Integrated Clinical Community (ICC) at the St. Cloud VA Health Care System and is the first administrative point-of-contact for Veterans, family, and other visitors contacting the St. Cloud VA.

Responsibilities

• Provide administrative support to clinical staff members and Veterans.
• Oversee the daily clerical functions of scheduling in all PC ICC and SC ICC areas.

Requirements

• No Experience required.
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education.
• None required.

Qualifications

• Basic Requirements: Citizenship, Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.7407(a).
• Experience: None beyond the basic requirements.
• Educational Requirements: One year of education above high school (TRANSCRIPTS REQUIRED).
• Knowledge, Skills, and Abilities: Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients; use and navigate between various types of office automation equipment and software to support patient care; Knowledge of basic medical terminology to assist in the provision of care to patients; Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.

Preferred Experience

• Medical Terminology, Customer Service and Scheduling.

Skills

• Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
• Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff as necessary, to ensure a satisfactory resolution.

Benefits

The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.

Pay

Competitive salary and regular salary increases.

Schedule

Monday-Friday 8am-4:30pm.