Medical Scheduler - Plastic Surgery

About the role

This position assists patients at the front check-in desk, greets them in a prompt, courteous, and professional manner, and interacts with a diverse patient population.

Responsibilities

• Greet patients in a prompt, courteous, and professional manner.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Update insurance information, collect patient co-pays, and handle other duties as assigned at the time of patient check-in for scheduled appointments.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule follow-up appointments and referrals as needed when patients check out.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Conveys professional image by adhering to the established dress code.
• Responsible for the registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling, and insurance information.
• Prepares patient disability and out-of-work/out-of-school paperwork.
• Explains financial obligations and regulatory forms to patients and answers any questions.
• Works in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and support the clinical workflow.
• Supports the practice and hospital strategic plan.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital, and the Center.
• Exemplifies Albany Med CARES guiding principles and ensures an optimal patient experience.
• Promotes patient and employee safety as a top priority.
• Reports issues promptly and promotes a safe environment.

Requirements

• High School Diploma/G.E.D.
• 2-3 years of office experience, or 1 year of related experience in a medical practice (preferred).
• Experience using an electronic health record and Microsoft Office (plus).
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgment and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Qualifications

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently
• Working Conditions - Extreme cold - Rarely, Extreme heat - Rarely, Humidity - Rarely, Wet - Rarely, Noise - Occasionally, Atmospheric Conditions - Rarely, Vibration - Rarely

Skills

• Knowledge of state and government agencies
• Ability to work in multiple systems
• Customer service skills
• Time management skills
• Problem-solving skills
• Teamwork skills

Benefits

N/A

Pay

$46,215.00 - $60,080.00

Schedule

Day Shift