Surgery Scheduler

About the role

TLC Outpatient Surgery & Laser Center is seeking a full-time Surgery Scheduler to join their dynamic team. They perform a broad range of outpatient surgical procedures and are an affiliate of United Surgical Partners International.

Responsibilities

• Sets priorities and organizes work
• Schedules patient procedures to ensure efficient and accurate processing of information
• This includes procedures in the operating room, GI lab, and arrangements for 23-hour stays
• Collaborates with anesthesia groups to confirm scheduling for coverage
• Accurately uses procedure codes to ensure proper billing
• Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
• Ensures all necessary paperwork for any patient - add-on'' is received by the appropriate staff
• Communicates changes to schedule to appropriate staff
• Ensures all required fields in Advantx are completed
• Works closely with OR director to avoid equipment or supply conflicts
• Alerts administration when new doctors or procedures are scheduled
• Cross-trains with other areas
• Completes consents and ensures accuracy before submitting to the chart builder
• Promotes positive relationships with scheduling coordinators, physicians, and nursing staff members throughout the scheduling process

Requirements

• Minimum 2-4 years of hospital or medical office experience required
• Must be able to communicate verbally and non-verbally in a professional way
• Ability to use time wisely in preparing work area to meet high-paced demand
• Show a genuine desire to work and improve the hospital as a whole
• Professional appearance
• Strong medical terminology
• Demonstrate excellent phone etiquette and exceptional customer service skills

Qualifications

Successful candidates should possess outstanding leadership, communication, and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Skills

• Excellent organizational and prioritization skills
• Strong communication and interpersonal skills
• Ability to handle stressful situations and maintain composure
• Proficiency in medical terminology and coding
• Effective problem-solving and conflict resolution skills

Benefits

At TLC Outpatient Surgery & Laser Center, we offer a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation