Medical Scheduler

About the role

University Radiology, the largest provider of subspecialty radiology and teleradiology services in NJ, comprises over 200 Board Certified radiologists with advanced U.S.-based training and expertise in all modalities and subspecialty areas. Operating for more than 60 years, the organization staffs, manages, and provides preliminary and final subspecialty interpretations and consultative support for hospitals, imaging centers, and other medical facilities, and serves as the academic radiology faculty at Rutgers Robert Wood Johnson Medical School. Physicians interpret over 2.1 million radiology procedures per year.

Responsibilities

• Answer a high volume of calls, aiming for 9‑10 calls per hour in a professional and courteous manner.
• Schedule appointments for all imaging modalities; schedule and reschedule across all offices, striving to keep workload balanced.
• Verify that the patient’s signs and symptoms match the ordered exam.
• Refer to an office tech for assistance when needed.
• Ensure the patient understands necessary preparations and informs them of any required lab tests.
• Confirm with the caller the office location/address where the appointment is scheduled.
• Obtain current insurance information and be familiar with the requirements of different insurance companies.
• Make the patient aware of the potential need for referrals and/or pre‑certification.
• Stay informed about changing insurance company requirements.
• Navigate the Insurance Matrix to determine which plans the organization participates with.
• Document the patient’s record with notes supporting the conversation during the call.

Requirements

• Knowledge of simple anatomy (e.g., abdomen, forearm, lungs).
• Knowledge of insurances and pre‑certification requirements.

Skills

• Strong organizational and communication skills.
• Ability to work independently in a high‑call‑volume, fast‑paced environment.
• Team player who can contribute to a professional and positive work environment.

Benefits

• Comprehensive benefits program including medical, dental, and life insurance.
• 401(k)/pension and profit‑sharing plans.
• Generous paid time off policy.

Pay

From $20/hr.

Schedule

8‑hour day‑time shift with varying start times based on department needs.