Medical Scheduler

Role Description

The Medical Scheduler is a full-time, on-site role located in Sanford, FL. This role is responsible for coordinating patient appointments, confirming visit details, and ensuring schedules are accurately maintained in the practice management system.

• Answering incoming calls
• Verifying patient information and insurance
• Following established scheduling protocols
• Communicating appointment requirements clearly to patients
• Collaborating with clinical and administrative teams to optimize provider schedules
• Minimizing wait times
• Supporting a positive patient experience

Qualifications

• Strong Appointment Scheduling skills, including managing multiple providers’ calendars and prioritizing urgent needs
• Excellent Phone Etiquette and Communication skills to interact professionally with patients, caregivers, and team members
• Basic to intermediate Medical Terminology skills to accurately schedule and route patients to appropriate services
• Solid Customer Service skills, with the ability to handle sensitive situations and maintain a patient-centered approach
• Experience in a medical office, clinic, or community health setting preferred
• Proficiency with electronic health records or scheduling software and basic computer skills (e.g., email, data entry) beneficial
• High school diploma or equivalent required; additional training in healthcare administration or medical assisting a plus
• Ability to work in a fast-paced environment, maintain accuracy, and uphold confidentiality and compliance standards