Medical Scheduler

About the Role

As a Medical Scheduler, you will serve as the first contact for patient care by managing a high volume of calls from patients needing to schedule appointments.

Responsibilities

• Schedule and confirm patient appointments, follow-up testing, check-ups, and physician referrals via telephone
• Manage multiple incoming and necessary outbound calls to maintain and ensure organization within provider schedules, including provider line and new patient referral line
• Collect and accurately verify patient insurance and demographic information
• Manage daily in-basket of tasks to support patient and provider needs
• Compile and record medical charts, reports, and correspondence as needed
• Engage in rescheduling, follow-up appointments, new patient referrals, or procedure/diagnostic scheduling

Requirements

• 1 year of experience in a medical environment with familiarization with terminology and sense of pace
• Experience with EMR (Electronic Medical Records)
• Experience in Microsoft Office products

Desired Qualifications

• 1 year of experience in managing high-volume calls

Physical Requirements

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to:

• Sit, walk, and stand
• Talk or hear, both in person and by telephone
• Use hands repetitively to handle or operate standard office equipment
• Reach with hands and arms
• Lift up to 25 pounds

Work Environment

Work is performed in a typical medical clinic and/or business office environment.