Medical Records Processing Specialist Onsite

About the role

HealthMark Group is a leading provider of health‑IT solutions that transforms administrative processes into seamless digital solutions. The company’s proprietary MedRelease platform supports the entire patient information journey. HealthMark is seeking an onsite Medical Records Processing Specialist in Salem, Oregon. This entry‑level position offers training and the opportunity to start a career with a fast‑growing organization.

Responsibilities

• Complete all incoming ROI (Release of Information) requests in a timely and efficient manner.
• Maintain 100% ROI accuracy and keep all request queues current.
• Provide customer support through phone communication.
• Validate requests and authorize release of PHI according to established procedures.
• Perform quality checks to ensure accuracy of releases, confidentiality, and proper invoicing.
• Maintain confidentiality, security, and ethical standards for medical records during transport, storage, and disposal.
• Complete legal affidavits and related questions as needed.
• Regularly scan ROI requests into the chart.
• Abide by ROI policies specific to both HealthMark and the client.
• Maintain a neat, clean, and professional personal appearance and follow the client‑established dress code.
• Keep a clean and orderly work area; ensure records and files are properly stored and supplies are stocked.
• Maintain and update the facility guide as needed.
• Provide excellent customer service by being attentive, respectful, and following through on commitments.
• Proactively identify patient complaints and de‑escalate situations as needed.
• Communicate effectively with customers to achieve maximum satisfaction.

Qualifications

• Basic proficiency with Microsoft Office Suite, Excel, and Microsoft Teams.
• Ability to learn new technology, including multiple EMR systems.
• 1–2 years of work experience in a team environment.
• High school diploma or GED required.
• Excellent communication, time‑management, and organization skills.
• Proactive work habits.
• Prior experience with records requests.
• Fast learner, dependable, quick worker, team player, and positive attitude.
• Demonstrated commitment to confidentiality and HIPAA compliance; ability to handle Protected Health Information (PHI) securely and report any unauthorized access.