Medical Records Processing Specialist Onsite
HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. Founded in 2006 with corporate headquarters in Dallas, TX, HealthMark has been named to both the Dallas 100 and the Inc. 5000 for multiple years as one of the fastest growing companies in the region and in the country.
This is an entry-level, onsite position offering a $1,000 sign-on bonus paid after 180 days of employment.
About the role
An exciting opportunity for someone looking to start their career with a fast-growing company. This role supports HealthMark’s rapid expansion by processing medical records requests with accuracy, efficiency, and a strong commitment to patient privacy.
Responsibilities
- Complete all incoming Release of Information (ROI) requests in a timely and efficient manner, maintaining 100% accuracy.
- Process STAT requests within one hour and all other ROI requests within a 24-hour turnaround time.
- Keep all work queues current and validate requests for release of Protected Health Information (PHI) according to established procedures.
- Perform quality checks on all work to ensure accuracy, confidentiality, and proper invoicing.
- Maintain confidentiality, security, and ethical standards for PHI during transport, storage, and disposal.
- Complete legal affidavits and address related questions as needed.
- Regularly scan ROI requests into patient charts.
- Abide by ROI policies specific to both HealthMark and the client.
- Maintain a neat, clean, and professional personal appearance and work area, adhering to the client’s dress code.
- Ensure records and files are properly stored before leaving the area and maintain adequate supplies.
- Update and maintain the facility guide as needed.
- Provide excellent customer service by being attentive, respectful, and proactive in identifying and de-escalating patient complaints.
- Communicate effectively with customers and assist clients, patients, and requestors with the status of medical records requests via phone.
- Achieve maximum customer satisfaction through follow-through and responsiveness.
Requirements
- Strong understanding of confidentiality requirements and adherence to all HIPAA regulations and organizational privacy and security policies.
- Ability to report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team.
- Timely completion of all required company-sponsored and regulatory training programs.
Qualities
- Fast learner
- Dependable and quick worker
- Team player with a positive attitude
- Strives to do more and go beyond basic expectations