Medical Records Processing Specialist Onsite

About the role

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient‑centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country. The position is located onsite at 1705 Tarboro St, Wilson, NC.

Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• Maintain 100% ROI Accuracy.
• Complete all STATs within an hour and maintain a 24‑hour turnaround time for all other ROI requests.
• Keep all queues current.
• Validate requests and authorize for release of PHI according to established procedures.
• Perform quality checks on all work to ensure accuracy of the release, confidentiality, and proper invoicing.
• Maintain confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abide by the ROI policy specific to both HealthMark and the client.
• Maintain a neat, clean, and professional personal appearance and observe the client’s dress code.
• Maintain a clean and orderly work area.
• Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provide excellent customer service by being attentive and respectful; follow‑through as promised.
• Be proactive in identifying patient complaints with the ability to de‑escalate as needed.
• Communicate effectively with customers to achieve maximum customer satisfaction.
• Assist clients, patients, and requestors with the status of requests for medical records via phone call.
• Demonstrate strong understanding of confidentiality requirements, adhere to HIPAA regulations and organizational privacy/security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team.
• Complete all required company‑sponsored and regulatory training programs in a timely manner.

Qualifications

• Fast learner
• Dependable
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more

Benefits

• $1,000 sign‑on bonus (paid after 180 days of employment)