Medical Records Processing Specialist Onsite

Company Overview

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. Its proprietary MedRelease platform pioneers an efficient, compliant, and patient‑centric approach to the patient information journey. Founded in 2006 and headquartered in Dallas, TX, HealthMark has been named to both the Dallas 100 and the Inc. 5000 for multiple years as one of the fastest‑growing companies in the region and the nation.

Location

201 W. Avalon Ave, Muscle Shoals, AL 35661 – on‑site work as needed.

Compensation

USD 1,000 sign‑on bonus, paid after 180 days of employment.

Responsibilities

• Complete all incoming ROI (Release of Information) requests in a timely and efficient manner.
• Maintain 100 % ROI accuracy.
• Complete all STAT requests within one hour and maintain a 24‑hour turnaround for all other ROI requests.
• Keep all queues current.
• Validate requests and authorize release of PHI according to established procedures.
• Perform quality checks to ensure accuracy of releases, confidentiality, and proper invoicing.
• Maintain confidentiality, security, and ethical standards for medical records during transport, storage, and disposal.
• Complete legal affidavits and related questions as needed.
• Regularly scan ROI requests into the chart.
• Abide by ROI policies specific to both HealthMark and the client.
• Maintain a neat, clean, and professional personal appearance and follow the client‑established dress code.
• Maintain a clean and orderly work area; ensure records and files are properly stored before leaving and that supplies are adequate.
• Maintain and update the facility guide as needed.
• Provide excellent customer service: be attentive, respectful, follow through on promises, proactively identify and de‑escalate patient complaints, communicate effectively, and achieve maximum customer satisfaction.
• Assist clients, patients, and requestors with the status of medical‑records requests via phone.

Qualifications

• Fast learner.
• Dependable and quick worker.
• Team player with a positive attitude.
• Someone who strives to do more.
• Strong understanding of confidentiality requirements; adherence to HIPAA regulations and organizational privacy and security policies.
• Ability to report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team.
• Willingness to complete all required company‑sponsored and regulatory training programs in a timely manner.