Medical Records Processing Specialist Onsite

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. Founded in 2006 with corporate headquarters in Dallas, TX, HealthMark has been named to both the Dallas 100 and the Inc. 5000 for multiple years as one of the fastest-growing companies in the region and the country.

About the role

This is an entry-level, onsite position offering an exciting opportunity for someone looking to start their career with a fast-growing company. A $1,000 sign-on bonus is paid after 180 days of employment.

Responsibilities

• Complete all incoming Release of Information (ROI) requests in a timely and efficient manner, maintaining 100% ROI accuracy.
• Complete STAT requests within one hour and all other ROI requests within a 24-hour turnaround time.
• Keep all work queues current.
• Validate requests and authorize the release of Protected Health Information (PHI) according to established procedures.
• Perform quality checks on all work to ensure accuracy of release, confidentiality, and proper invoicing.
• Maintain confidentiality, security, and ethical standards for medical records during transport, storage, and disposal.
• Complete legal affidavits and answer related questions as needed.
• Regularly scan ROI requests into patient charts.
• Abide by ROI policies specific to both HealthMark and the client.
• Maintain a neat, clean, and professional personal appearance in accordance with the client’s dress code.
• Keep a clean and orderly work area, ensuring records and files are properly stored and supplies are adequately stocked.
• Maintain and update the facility guide as needed.
• Provide excellent customer service by being attentive, respectful, and proactive in addressing patient complaints, including de-escalation when necessary.
• Communicate effectively with customers and follow through on commitments to achieve maximum customer satisfaction.
• Assist clients, patients, and requestors with the status of medical records requests via phone.

Requirements

• Fast learner
• Dependable and quick worker
• Team player with a positive attitude
• Strives to exceed expectations
• Strong understanding of confidentiality requirements, HIPAA regulations, and organizational privacy and security policies
• Must complete all required company-sponsored and regulatory training programs in a timely manner

This role requires regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team.