Medical Receptionist - Urgent Care

About the Role

Park Nicollet is seeking a Medical Receptionist to join the Urgent Care Frontline team. This role supports both call center and front desk operations, ensuring quality service through timely and courteous assistance to patients and their families.

Responsibilities

• Call Center: Handle incoming calls with a minimum 93% availability during scheduled hours. Meet department-specific agent expectations for measurements and follow defined guidelines and processes.
• Front Desk: Greet patients, collect co-pays, schedule follow-up appointments and referrals, and support departmental clerical duties.
• Provide service support to patients requesting care, collaborating with all team members to maintain excellent patient experience and high-quality measures.

Requirements

• 6 months of related experience.
• Accurate computer/keyboarding skills.
• Demonstrates knowledge of age-related growth and development principles to ensure appropriate service and patient safety.
• Proficiency in operating telephone and headsets, PC, printer, photocopier, and fax machine.

Preferred Qualifications

• Strong verbal and written communication skills.
• Human relations sensitivity and customer service skills.
• Listening and telephone etiquette skills.
• Knowledge of medical terminology.
• Comfort in asking patients for co-pays and race collection.
• Ability to promote and maintain good patient relations and confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Schedule

Full-time equivalent (FTE) flexible: 0.8 - 1.0. Monday - Friday day shift.

Benefits

• Competitive benefits package including medical and dental insurance.
• Retirement program.
• Paid time off.
• Insurance options.
• Tuition reimbursement.
• Employee assistance program.
• Onsite clinic.
• Comprehensive range of benefits supporting physical, mental, emotional, and financial well-being.
• Continuous learning opportunities.

About Us

At HealthPartners, we are a nonprofit, integrated health care organization providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. Our team is passionate about helping patients and their families improve their health. We foster an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. Our campus offers free parking and is located near several restaurants. The team is friendly, energetic, engaged, and enjoys having fun.

We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improves lives globally. We are committed to increasing diversity and inclusion in our workplace, advancing health equity in care and coverage, and partnering with the community as advocates for change.